Transcript Blue Bubbles Template - econbus

The Day Chocolate Company
A TALL
organisation
chart
One manager
per function
area who
might be
assisted by
supervisors
who are in
charge of
workers
Lings Car
•
•
•
“LINGsCARS.com is
an equal 50-50
partnership between
my husband, Jon, and
me.
He is the rear end of
the pantomime horse,
doing everything that is
non-customer facing.
I am the face,
interacting with
customers.”
A FLAT organisation chart
Two managers who share the
supervision of all other staff!
Tall Chain & Narrow Span!
Any
problems
with this
structure?
Any
benefits
of this
structure?
Tall Chain & Narrow Span!
•
•
•
•
Advantages
Clear lines of formal
authority
Managers control
fewer people.
Promotional
opportunities.
•
•
•
•
Disadvantages
Slow
communication
Slow decision
making process
More supervisors
required
Tall Chain & Narrow Span!
•
•
•
•
Advantages
Clear lines of formal
authority – you know
who to go to, to solve a
problem.
•
•
Managers control fewer
people – can spend
more quality time with
each.
•
Promotional
opportunities –
encourages staff to
improve…..
•
Disadvantages
Slow communication –
once a decision has
been made – the time it
takes to go from top to
bottom layer!
Slow decision making
process – may have a
lot of managers to
discuss options with.
More supervisors
required – costs money!
Flat …Short Chain and Wide Span.
Any
benefits
of this
structure?
Any
problems
with this
structure?
Flat….Short Chain and Wide Span.
•
Advantages
•
Disadvantages
•
Fast communications
•
Blurred lines of authority
•
•
•
Workers have a wider
job role.
Low number of
managers / supervisors
needed.
Less supervision of
staff.
•
•
Manager has less time
for staff under their
control.
Lack of promotional
opportunities.
Flat….Short Chain and Wide Span.
•
•
•
•
•
Advantages
•
Fast communications –
decisions passed on to all
– quicker reaction!
•
Workers have a wider job
role – develop and use
more skills
•
Low number of managers /
supervisors needed –
reduces costs
Less supervision of staff –
more independent staff –
feel trusted/motivation.
•
Disadvantages
Blurred lines of authority –
unsure of who is
responsible for different
areas of the business.
Manager has less time for
staff under their control –
quality control becomes an
issue – do the managers
know what their staff are
doing?
Lack of promotional
opportunities – staff will
look elsewhere for
promotion.
Flat
organisational
businesses will
use
delegation….
Delegation
What is it?
You will need access
to the internet to
watch this clip
Clip via laptop
Delegation
• Delegation involves the passing of
authority down the hierarchy.
• Authority occurs when an employee is
given the right to do something by their
superiors.
•
This will:
- Free up time for management
- Motivate workers by providing them with greater
responsibilities
Communication flow
Communication problems in
the hotel industry!:
•
•
Clip via laptop
•
Communication is the exchange of
information between individuals or groups
Communication can flow in different directions
and in different ways both internally within a
business and externally from sources outside
of the business
Feedback occurs when the person sending
the original message receives a response
Communication flow
•
•
•
Communication can come through a variety
of communication channels:
Open channels are available to all staff
members, closed channels are restricted
to certain employees
Formal communication occurs through
official company channels, informal
communication through unofficial channels
Communication flow
CHINESE WHISPERS
Your teacher will provide the person sitting at the front of the class
with a written saying. That person must whisper the saying to the next person and so on until
the last person in the class.
They must write down what they think they heard and pass it on to the teacher to read out.
You are not allowed to ask for a class member to repeat the saying.
Did the class face problems with communications?
What was the cause of this problem?
What was the result of the problem?
How could this problem be solved?
Use your understanding gained from this activity to explain how communication problems
can occur in businesses. Remember to use business terminology.
How to improve an
organisation's structure?
What will it take?
How organisational structure affects
business performance
Different organisational structures suit different businesses. Firms will
have to take into account:
Reasons for
reorganisation
at Business
Link:
•
Finance – delayering can remove a level within the hierarchy but increase
the span of control.
•
Communication – how important is efficient communication within the
organisation?
•
Growth – a larger business needs a more formal structure
•
Ownership – as the legal structure of the business changes so too will the
organisational structure. A sole trader will have a different structure than a
partnership
•
Business culture – an informal entrepreneurial culture will have a different
structure than a formal organisation
Communication
flows – are the
lines short
and efficient
Levels of
hierarchy- how
many are
necessary?
Delegation
– can it be used
to motivate
employees?
Job allocation
– how many
people are needed
to complete
the tasks?
Organisational
Structure
Workloads –
make sure that
the work is
spread evenly
Spans of
control –
are they
broad or
narrow?
Delayering
• To reduce the size of a business
hierarchy, especially in terms of a
reduction in management.
• This creates a flatter (less layered)
organisational structure.
• But what does this involve?
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ganisationalstructure/quiz.html
• Try this quiz