Transcript Memos and E-mail Messages

Principles for In-House
Communication
• View as your ally
• Exercise good taste and
judgment
• Prefer positive language
• Follow appropriate procedures
• Express the whole message
4/11/2016
Using Positive
Language
NEGATIVE
• You failed to notice
• You neglected to mention
• You overlooked the fact
POSITIVE
• May I point out that
• We should also consider
• One additional fact is
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Send the Whole Message
• Past meaning – what has happened ?
• Present meaning – what is happening?
• Future meaning – what will happen ?
• Emotion – how do I feel ?
4/11/2016
Four Common Memo
Mistakes
• Telegram writer
• Scrawler
• Windbag
• Tease
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Overview
(Words)
Long Memo,
Page
Arrangement
Men’s Hat Sales Prior to 1990
(Words)
(Statistics)
Men’s Hat Sales Since 1990
(Words)
(Statistics)
4/11/2016