Transcript File - Pharmacy Technician

Effective Interviewing
Laura Hall
Pharmacy Technician
Introduction
Bladen Community College
Summer 2011
Methods
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In person:
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– On-campus
– Company Site visit
– Dining interview
Telephone
– Cost Effective
– Screening process
Video Conferencing
Dress Code
Women
• Suit: preferably skirt suit, pants acceptable
• Skirt: not overly short or tight
• Makeup: minimum, nothing too bold
• Jewelry: nothing too large or noisy that would be
distracting.
• Perfume: lite application, if any
• Nylons/dress socks- in similar color tone to clothing.
• Shoes- no sneakers or sandals
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Dress Code
Men
• Suit preferable- jacket, tie, & slacks acceptable
• Cologne- lite application, if any
• Jewelry- nothing too large or noisy that would be
distracting.
• Dress socks- try to closely match the color of your
dress pants
• Shoes- no sneakers or sandals
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Why Interview
Why Interview?
 Seven Steps to a Great Interview:
– Step 1: Do Your Homework
– Step 2: Build Confidence
– Step 3: Make a Great 1st Impression
– Step 4: Establish Credibility
– Step 5: Answer Questions
– Step 6: Ask Questions
– Step 7 : Follow-up after the interview
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Why Interview
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Part of the Process:
Resume…Brass Ring…Interview
–
Purpose of an Interview
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Sell your strengths and skills as they relate to the
employer and position
What do interviewers look for?
What Interviewers
Look For: The 3 C’s
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Confidence
Credibility
Competence
Step 1:
Do Your Homework
» Research
» Ask around
» Check it Out
Preparation Tips
* Dress appropriately/conservatively
» Arrive Early
» Breathe & Stretch
Step 2: Build Confidence
Why interviews make us nervous?
(F.E.A.R., ‘what if’ worries, judgments)
 A Little Anxiety is a GOOD Thing
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Preparation Focus
Heightened Performance
Overcoming Interview Anxiety
(Preparation! & Practice!)
THE
INTERVIEW
The Interview as a
Means of Communication
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Communication Model
What gets in the way?
Impression Formation
The Communication Process
Step 3:
Make a Great First Impression
You Never Get a
Second Chance
to Make a
First Impression.
Non-verbal Communication
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Channels of non-verbal communication
Eye contact
Facial Expressions
Body Posture/Gestures
Touching
Underutilized Non-Verbal
Communication Techniques
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Listening
Silence!
Establish Credibility
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Expertise and/or Trust
3 Credibility Factors:
–
Words, Voice, Appearance
Step 5: Answering Questions
RESPOND, don’t REACT
(don’t make excuses, focus on strengths)
 Be Brief and To-the-Point
 “Rule of Three”
(show your skills, experience, competence)

Common Interviewer Questions
What would your supervisor tell me about you?
 Tell me about a recent mistake you’ve made on
your job and how you handled it.
 What are your strengths? Weaknesses?
 What are your future goals?
 Why should we hire you?
 Why do you want to leave your current job?
 What is your ideal work environment?

Illegal Interview Questions
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Educate yourself about illegal questions. Be
prepared to handle them diplomatically.
– What is your race?
– Are you married?
– How old are you?
– What is your religion?
– Have you ever filed bankrupcy?
– Do you have a disability?
– Are you a US citizen?
Step 6: Asking Questions
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Take Your Time / Relax / Breathe
Follow-up on issues raised (due to
listening)
Reference your research / homework
Sample Candidate Questions
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What’s the process for filling the
position?
What’s the culture in this office/dept?
What’s the biggest challenge right now?
What do YOU like best about your job?
What do YOU like least?
Step 7:
FOLLOW UP…after the Interview
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Critique Yourself (easy does it…there’s
good news)
Send a Thank You note (next day)
Set follow-up reminder (1 week)
7 Steps Summary
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Step 1: Do Your Homework
Step 2: Build Confidence
Step 3: Make a Great 1st Impression
Step 4: Establish Credibility
Step 5: Answer Questions
Step 6: Ask Questions
Step 7: Follow-up after the interview
Questions?