Communication Basics
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Transcript Communication Basics
Communication Basics
Basics
We cannot not communicate
The way we communicate reflects our innermost
selves, our skills, our confidence
Our ability to communicate has a direct bearing on:
Our friendship, promotion, pay rises, responsibilities, career
paths.
The level of support and help we receive from others
70% of the mistakes in the workplace are a direct
result of poor communication
Basics
Communication Impact:
Verbal
- 7%
Tone of Voice - 38%
Body Language - 55%
The real communication is the message received, not
the message intended
Communication is a two way street; We have to give
as well as gather.
Communication is a dance: a reciprocal process
Basics
I know you believe you
understand what you think I
said but I am not sure you
realise that what you heard is
not what I meant.
Basic Objectives of Communication
To get your listeners to HEAR you
To get your listeners to UNDERSTAND
what you have heard
To get your listeners to AGREE to what
you have heard
To get your listeners to TAKE ACTION
appropriately
To receive FEEDBACK from your
listeners
Basics
Communication is an interpersonal process; hence
not enough being an effective communicator; you
have to improve the manner in which you relate to
people.
Blocks result when Feelings, Values and Opinions are
confused with Facts.
Communication is at the core of our being. Words
alone has no meaning; only people can put meaning
into words.
T-A-C-T-F-U-L Communication
T = Think before you speak
A = Apologise quickly when you blunder
C = Converse, don’t compete
T = Time your comments
F = Focus on your behaviour, not personality
U = Uncover hidden feelings
L = Listen for feedback
Corporate Communication
Communication explosion; volume of info. Doubled
every year
Comm. not only about info. available:
Emphasis need to be on two-way comm.
To feel in genuine comm. People need an interaction; an
emotional engagement which comes from discussion and
dialogue.
People less concerned about raw info. but more
about quality of interaction which gives them a sense
of involvement.
Communication style v/s Impact
Informing
Memo; periodicals;
most internet sites
Raising awareness
Change index: 1
Discussion
Briefing groups; chat Raising
rooms
understanding
Change index: 3
Dialogue
Facilitated meetings;
Coaching;
Mentoring; Team
learning
Building commitment
and stimulating
behaviour change.
Change index: 8 - 10
Growth in org. communication
Top mgnt. desperate to make strategy happen
With flatter hierarchy people need to understand
what they are supposed to do and why
With speed of change, top mgnt. Need to sustain
people’s interest & commitment; overcoming their
resistance to initiatives.
Anxieties due to Merger & Acquisition activities.
Increased attention to brand and corporate
reputation
Retaining personnel – keeping them involved.
According to Jack Welch:
If you want to get the benefit of everything
employees have, you’ve got to free them, make
everybody a participant. Everybody has to know
everything, so they can make the right decision
themselves …. The role of the leader is to express a
vision, get buy-in and implement it. This calls for
open, caring relations with every employee, and faceto-face communication.
Communication effectiveness
Studies show that the comm. function is liable to
contribute best to the orgn. when it is working to
support 4 orgn. competencies:
Clarity of purpose
Trusting interfaces with people
Effective sharing of information
Top management communication
It is a combination of these 4 activities that counts.