Transcript 7. COMMUNICATION SKILLSt

COMMUNICATION SKILLS
By
R.B.Gaddagimath
University Librarian,
Gulbarga University,
GULBARGA – Karnataka
C’ Consists of mainly 6 elements
Source
 Message
 Receiver
 Channel
 Effect
 Feedback
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Models of ‘C’
 Shanon
and Weaver
 Berlo (SMCR) model
 Lee Thayer Orgnl Communication
Model
 Organizational, interpersonal, intrapersonal technical Levels
 Derived from sociological
physiological psychological &
technological
7 Cs of Communication
 Capability of audience
 Credibility of the source
 Content of Communication
 Channel of Communication
 Context
 Clarity
 Consistency and continuity
AIDA Formula
Attention
Interest
Desire
Action
Semantics in Scientific Communication
Interpersonal communication – face to
face
Offers immediate opportunity for feedback
– helps in structuring and restructuring
the ‘C’
We don’t talk to people
Our ‘C’ is based on how we see the people
We are talking and how we think they see
us
Transactional Communication
Perceptions of ‘C’
How I see myself
How I see you
How I think you see me
How you see yourself
How you see me
How you think I see you
The way in which you perceive yourself
bears directly on your success in
interpersonal relationships.
Improving speech communication skill
Skills adaptation altered to ‘C’ behaviour to fit
the circumstances
Perfected over the time because experience
provides more information on which we
operate
By experience we learn, but what is
appropriate and Inappropriate for certain
situations, people and Messages ….. is
important
Speak in a manner impressive and expressive
Most effective ways of Projecting Personality
– Speaking First impression is manner of
speaking.
Secrets of Speech Delivery
To attract and hold sympathetic attention you must
employ your –
Voice, gestures, eye contact and your smile to charm
your Listeners away from the appealing distractions
Display personal enthusiasm for your idea as to feel
by Listeners that something of value is being
imparted
You demand the wandering mind to concentrate on
idea
Idea by establishing constant eye contact
Make your personality appear
Friendly
Approving and
One of them
A warm smiles – ready passport for the trip through
listeners emotional secreen
Effective Presentation Techniques
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Give your listeners to help them to follow your ideas
Don’t start off on the wrong foot
Keep conclusion short
Be alert to your audience
Maintain eye contact
Vary the speed at which you talk
Make sure that everyone in the room can hear
Use natural gestures
Avoid putting your hand near face
Use pauses effectively
Talk from the notes rather that from the script
Eliminate bad habits (jingling coins, chalk breaking,
You See, You Know, …… )
I mean, But, Because, However, Therefore
So on and so forth, unless and until
No, Psss …. O.K.
PUBLIC SPEAKING
Preparation
Data collection – Information
Editing
Writing
Speech plan
Presentation
Posture
Gestures
Eye contact
Pause
Stress
Voice-Patch
Excellence
Rhetorical Questions
Flourish
Phrases and words
Punch line
INTERPERSONAL COMMUN SKILL
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Describing
Arguing
Refuting
Analysing
Convincing
Questioning
Answering
Ability to:
Influence oneself
Influence another
Influence a group
Influence a society
Get influenced by others
EMPATHY IN A TALK
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Most listeners will be looking for
 To make money
 To save money
 To save time
 To avoid effort
 For health
 For cleanliness
 To escape physical pain
 For praise
 To be popular
 To attract the opposite sex
 To converse possessions
For enjoyment
To gratify curiosity
To protect family
To be in style
For beautiful possessions
To satisfy appetite
To emulate others
To Safety in buying
To Avoid criticism
To be individual
To protect reputation
To take advantage of opportunities
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AIDS : A picture is worth hundred words
Graphs, Pie charts, Fishbone diagrams
Histograms, Tables
OHP sheets, slides
Computer : Power Point, Corel : LCD
Projection TV
Colour enhances appeal
STAND UP to be seen – time has
come – get up
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Stance - the way you look tells – your
mind
Think - of
Audience - contact with
No apologies - but in a friendly way
Deal freely - and frankly
Unassumingly - with
Promptness - use a smile & a Ice breaker
SHUT UP up to conclude
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Sumup - to give a canvas for take home
Holistically - from them, buildup,
conclusions
Usher them - into world of belief,
achievement
Thank them - being with you & opportunity
and
Unassumingly - leave from the Podium with a smile
THANX FOR ALL
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