Transcript Communication Skills - Englishforworkplace

COMMUNICATION SKILLS

Prepared
By:
Samih Zabadi
CONTENTS:
1. Objectives.
2. Introduction.
3. Definition of communication.
4. The importance and goals of communication.
5. The most common ways we communicate.
6. The Communication Process and the Barriers to
it.
7. Hearing Vs Listening and the value of listening.
8. How to improve Body Language.
OBJECTIVES:
• Define and understand the
art of communication skills.
• Define the communication
process.
• List and overcome the
filters/barriers in a
communication process
• Define hearing Vs listening
INTRODUCTION:

Communication is the art
of transmitting
information, ideas and
attitudes from one
person to anther.
communication is the
process of meaningful
interaction among human.
COMMUNICATION IS A SERIES OF
EXPERIENCES OF:
Hearing
Smell
Seeing
Taste
Touch
DEFINITION OF COMMUNICATION:
•
Communication skills
are the skills needed
to use language
(spoken, written,
signed, or otherwise
communicated) to
interact with others.
WHY IS COMMUNICATION
IMPORTANT?
1.
To secure an interview.
2.
To get the job.
3.
To do your job well.
4.
To advance in your
career.
COMMUNICATION GOALS:
To change behavior
To get and give
Information
To persuade
To get action
To ensure understanding
Source: CGAP Direct
WHAT ARE THE MOST COMMON WAYS
WE COMMUNICATE?
THE COMMUNICATION PROCESS:
Channel
Barrier
SENDER
(encodes)
Barrier
Feedback/Response
RECEIVER
(decodes)
1) Sender:
Language and how you use it
Credibility
Knowledge of content, audience and
context
Experience, attitudes and values

2)Channel:
Verbal – face to face meetings, telephone,
video
Written – reports, letters

3) Receiver:
Abilities
Attitudes
Experience
4) Feedback:
Receiver responds in some way
Sender can evaluate effectiveness
of message
WHAT ARE THE BARRIERS TO
COMMUNICATION??
•
•
•
•
•
•
Noise
Inappropriate medium
Emotions
Language differences
Poor listening skills
Distractions
HEARING VS LISTENING
• Hearing – Physical
process, natural,
passive
• Listening – Physical as
well
as mental process,
active,
learned process, a skill
Listening is hard than hearing
VALUE OF LISTENING
 Listening to others is an elegant art.
 Good listening reflects courtesy and
good manners.
 The result of poor listening skill could
be disastrous in business, employment
and social relations.
 Good listening skill can improve social
relations and conversation.
 Listening is a positive activity rather
than a passive or negative activity.
IMPROVING BODY LANGUAGE TIPS
•
•
•
•
•
•
Keep appropriate distance
Touch only when appropriate
Take care of your appearance
Be aware - people may give false cues
Maintain eye contact
Smile genuinely