Transcript Professional and Appropriate Communication

Effective and Professional
Communication
Tips for communicating with
professors, advisors, and other
professionals
So, what’s the big deal?
• Unclear or vague communication causes
delays and frustration on both ends
• Inappropriate communication reflects
poorly on you as an individual and may
affect the quality of service received
• Practicing good communication habits in
every instance will assist you in the
workplace
Types of Ineffective Communication
The Vague Email
Can you help me? I don’t know what’s going on!!!
What’s wrong with this email?
– No greeting or closing
– No name or contact information
– No specifics about the issue/problem
Types of Ineffective Communication
Revised Version:
Includes a greeting
Dear Professor Smith,
I am unclear about the Unit 7 project directions. How
would you like the paper formatted? Thank you for your
time.
Includes closing
Sincerely,
Includes full name to prevent confusion
Sally Student
CM 220-07
Course information helps further identify you
Includes contact info
[email protected]
Types of Ineffective Communication
The Angry Email
This is ridiculous. I can’t get anyone to answer
my d*&% question. You people are idiots.
What’s wrong with this email?
-No greeting or closing
-Uses profanity (never OK in professional
communication) and name calling
-Does not move toward resolution
Types of Ineffective Communication
Revised Version:
Dear Bob,
I am extremely frustrated that this situation has continued. I would like
a clear answer to my question: can I receive credit for the previous
class? If you are unable to assist me, could you please direct me to the
appropriate person who can? Thank you for your assistance. I hope we
can resolve this matter soon.
Cordially,
Sam Student
[email protected]
Tips for Effective Communication
• Always include a greeting and closing (e.g. Dear
•
Sally, Best wishes, John)
Always include your name and contact
information
– Hint: Set up a signature line to be attached to all sent
mail; this will save you time and ensure you never
forget!
• Be as specific as possible about what the issue is
and how you would like it to be resolved
Tips for Effective Communication
• Never write angry  Take some time to cool off
•
before sending an email that you have written in
frustration
Always proofread your messages to make sure
that you have used clear, appropriate language
with proper spelling and grammar
– Hint: Most email programs have spell check
• Avoid including unnecessary personal details
that may make the receiver feel uncomfortable
unless they pertain to the issue being discussed
Tips for Effective Communication
• Remember the golden rule: treat others
how you would like to be treated—with
respect 