Transcript Comms & the mental model on Admisions avoidance

Admission Avoidance
Improving Resident Safety through Care &
Compassion
Communication
Non-technical skills headlines
Cognitive or mental skills:
Decision making
Planning
Situation awareness
Triage/prioritization
Efficient management of
multiple residents
Care & Compassion
© SaIL 2015
Social skills:
Team-working
Leadership
Communication
Effective coping with
disruptions/distractions
Care & Compassion
The acutely deteriorating resident - Non-technical skills
Followership
Knowing your
environment
Situational
Awareness
Communication
Leadership
© SaIL 2015
Teamwork
Prioritization
Communication
© SaIL 2015
Communication
What is Meant is not what is said
What is Said is not what is heard
What is Heard is not what is understood
What is Understood is not what is done
© SaIL 2015
Effective communication
“ Saying something is only communication if the message is
received”
“Address people directly.”
“ Acknowledge what you heard and confirm when you have
completed a task.”
Active listening
© SaIL 2015
Calling for help early
“Calling for help early is not a sign of low self-confidence;
it shows your respect and sense of responsibility for your patients
safety.”
“Heroes’ are dangerous.”
© SaIL 2015
Sharing the
mental model
Good team work relies on great communication –
allowing everyone to be in the picture of what is going on,
what has been done already and what is still waiting to
be completed
© SaIL 2015
Summary
Followership
Knowing your
environment
Situational
Awareness
Communication
Leadership
© SaIL 2015
Teamwork
Prioritization