Transcript Chapter 9 - Pegasus @ UCF

Conducting Job
Interviews
Chapter 9
Exploratory Interviews
Exploratory Interviews are “mini interviews”
designed to determine an applicant’s qualification
and suitability before bringing the applicant in
for a formal meeting.
•Job Fair
•Phone interview
•Open house
•“Networking” situations
Chapter 9
Exploratory Interviews
1. Segregate the position’s most essential tasks
2. Segregate key requirements of
• Education
• Prior work experience
• KSAs
3. Format competency-based questions
Chapter 9
Goals of a Job Interview
There are 5 things you want to accomplish in a
job interview:
1. Relate experience to job requirements
2. Provide position information
3. Sell the company and position
4. Answer candidate questions
5. Inform the candidate about the next step.
Chapter 9
Getting Started
Establishing Rapport & Information –
•General information to set the person at ease
•Closed-ended “ice-breaker” questions
Asking the first Question –
•Set a number or time limit
•Transition to interview Core
Chapter 9
Interview Communication Skills
1. Practice “Active” Listening
2. Be aware of Non-Verbal Communication
3. Encourage the Candidate to Talk
• Use repetition
• Summarize
• Use closed-ended questions
• Use encouraging phrases and body language
• Shut up!
Chapter 9
Problem Situations
1.
2.
3.
4.
5.
The
The
The
The
The
Shy or Nervous Candidate
Talkative Candidate
Aggressive Candidate
Dominant Candidate
Emotional Candidate
Chapter 9
Problem Situations
Dealing with “The Liar”
• Be aware & look for warning signs
• Probe for details…a lot!
• Ask what the candidate learned
• Have the candidate demonstrate knowledge
Chapter 9
Team Interviews
Pro:
•Cheaper
•Quicker
•More points of view
Con:
•Coordinating schedules
•Intimidating
•No personal connection
Chapter 9
Interview Guidelines
1.
2.
3.
4.
5.
6.
Use Exploratory interviews to save time/$$
Format your interview
Set the applicant at ease in the beginning
Use a good lead question to establish direction
Listen actively
Use non-verbal communication to encourage
Chapter 9
Interview Guidelines
7. Encourage the candidate to talk
8. Provide “enough” company information
9. Utilize a combination of question types
10.Adjust your method if a problem situation arises
11.Plan team interviews carefully
12.Bring interviews to a clean close