Transcript Slide 1
Verbal Communication Oral Communication involves what? Exchange of information between speakers (senders) & listeners (receivers). Roles are shared. Communication is a linking pin between plans and Actions Developing the plan is the _________ step Talking Performing the action is called the ____________ Doing step Communication ensures that relevant information is shared for _____ Effective Decision Making Leaders & Managers use verbal communication to -- Influence other to perform tasks Effective communication enables people to resolve -? Office Conflicts (in a more productive way) Verbal Communication is also used for: Sharing emotions Social need for belonging Training aids Problem solving One of the biggest problems associated with verbal communication is --- The senders intended meaning may not be the receiver’s perceived meaning – Why? Cultural backgrounds Previous experiences Multiple word meanings Semantics Vague terms or phrases In effective communication, the receiver responds – This is called _____________ Feedback Encoding is the process of what Assigning & organizing symbols (words or gestures) to formulate the message to be sent . Speaker communication problems Not effectively planning the message Not speaking distinctly Inattention to nonverbal messages Connecting device between the speaker and the listener is ______ Channel Name different types of channels Telephone Memo Bulletin Board Face to Face Email Fax Time shortage – what channel should you use? Interactive channels: Face to Face Telephone meetings What is decoding? Interprets the meaning of the message Types of Feedback Distractions are referred to as ____________________ Noise Discuss types of distractions The context in which communication take place is called the Environment Every time you answer the phone, you care creating an impression of your organization Name 3 factors that affect how you are perceived over the phone How can you project a pleasant, courteous and businesslike manner over the phone ???? Name some things that you should include when leaving a phone message? How about when you take a message? Advantages & Disadvantages of Voice Mail Constructive criticism starts with ________ What is the sandwich theory? What are some positive ways to respond to criticism? What percent of the day is spent listening? 40% What are the six steps in the listening sequence? What is content listening In critical listening you ___________ the information Empathic Listening What is the attention span for most adults? Name several poor listening behaviors When actively listening, your _______ _______ increases and you body ________ rises. Name ways to show you are listening. Ways to improve your listening skills Nonverbal communication is what percent of messages? 90 What is “Body Language”? The study of nonverbal body motions & communication is _______ Space and distance = ______ Distance for Intimate Space? Personal Space? Distance for Social Space? Distance for Public Space? You are on the way Study Study CPS