Transcript VERBAL COMMUNICATION

ORAL / VERBAL
COMMUNICATION
PERTEMUAN VII
DIFINITION
American heritage (1992):
• Verbal: relating to, or associate with word
• Verbal: concerned with words only, rather
than content.
Webster’s (1981):
Concerned with or using for effect words
rather than meaning.
DEFINITION
American heritage (1992) -> Communication:
1. the exchange thoughts, messages, or information
as by speech, signals, writing or behavior
2. The art and technique of using words effectively
and with grace in imparting ones ideas.
Gove (1981) -> Communication
The act or action of imparting or transmitting
facts or information.
Working definition of verbal
communication:
is the act of speaking words both for their
effect and meaning when transmitting
information and or ideas to another
individual
MODEL OF VERBAL
COMMUNICATION
• On going
• Never static
• Never ending task
Based line model (Casmir, 1974)
Sender
messages
feedback
receiver
FACTORS AFFECTING
COMMUNICATION
1. Personal style
2. Inherent qualities
3. Communication basic
- Denotative -> true meaning
- Connotative -> have another meaning
POWER OF
COMMUNICATION
• Communication is very powerful
• Worlds create one’s world
• Communication will color an individual’s
perception and reality
• A well-timed word or phrase can override
sensory perception
HOW DO WE
COMMUNICATE
1. Pitch (tonal changes) and intonation
2. Intelligence and prejudice
3. Communication of values
- interest
- dedication
- skill
- ability
- Truth
- Sensitivity
- Honesty
- sincerity
Types of communication
1. Family -> intimate communication
2. Others outside the family units
3. Group communication skills
ROLES IN VERBAL
COMMUNICATION IN GROUP
•
•
•
•
•
•
•
Information seekers
Information gatherers
Coordinators / leaders
Follower
Aggressors
Recognition seekers
Withdrawn
GROUP PROCESS
Communication has 2 distinct group process:
1. Learning group
2. Problem-solving group
The major distinction between the two is
that with the problem-solving group, there
is a distinct task to be accomplished,
usually within a set time.
PRACTICAL APPLICATION OF
VERBAL COMMUNICATION
SKILLS
INTERVIEWS VERSUS
SOCIAL INTERACTION
FEEDBACK
(Components:
be specific, timeliness, I messages, openness)
HEALTH CARE
COMMUNICATION
1. Medical jargon
2. Communication with patients
L = listen (to the patient’s concern)
E = explain (what is occur)
A = acknowledge ( fears)
R = recommend (further treatment)
N = negotiate (as needed)
3. Communication with other professionals
DEVELOPING VERBAL
COMMUNICATION
Suggestions in verbal communications:
1. Objective
2. Instruction
3. Situation
Listening
-> listening is different with hearing
Listening is the process of selecting, attending,
understanding and remembering.
Hearing is a physiological process
Effective listening as a skill is
rarely used.
Barriers to effective listening include:
1. Prematurely rejecting a topic
2. Information overload
3. Preoccupation with personal concerns
4. Attending to outside distractions
5. Judging the messages too quickly
6. Communication style of speaker