Transcript Chapter 5
Interpersonal Communication © All photo clip art copyright of Microsoft Office Online Why Communicate? • Communication: – Process of conveying feelings, attitudes, facts, beliefs, and ideas – Verbally & nonverbally – Message intended is received • Impacts relationships • Six possible messages can get through when you attempt to communicate © All photo clip art copyright of Microsoft Office Online • Discussion: – What would others say are your communication strengths? Needs? – What do you think your clothes communicate to others? Hair style? Body language? The Communication Process • Parts of the communication process: – Sender of message – Receiver of message – Content of message • Steps of communication: – – – – – – – The idea Encoding Transmission Receiving Decoding Understanding Feedback • Discussion: – How does “noise” impact your communication interactions? – How can some “noise” be controlled? – How can individuals be more effective in each step of communication? – How can we avoid breakdowns in the communication process? © All photo clip art copyright of Microsoft Office Online One- and Two-Way Communication • Two-way communication – Involves feedback • One-way communication – Passive listening • Communication barriers • Discussion: – Think of a recent conversation in which there was a communication barrier. What happened? Could the barrier have been avoided? What could you have done differently? © All photo clip art copyright of Microsoft Office Online Nonverbal Communication • Facial expressions and eye contact • Vocal qualities • Gestures and other body movements • Touching • Personal space and distance • Physical environment and territory • Clothing and personal appearance © All photo clip art copyright of Microsoft Office Online • Discussion: – What ways does your nonverbal communication reinforce your verbal communication? Replace it? Contradict it? Give an example of each from interactions you have had this past week. Verbal Communication • • • • Semantics Assumptions Self-concept Emotion-packed phrases • Discussion: – How has your self-concept impacted your verbal communication? – How have assumptions impacted your verbal communication? – Give an example of a time assumptions or selfconcept have negatively impacted communication with another. © All photo clip art copyright of Microsoft Office Online Gender & Communication • Men and women often use different styles in communication • Discussion: – Make a list of the ways and topics that women often communicate with each other (Fashion? Relationships?). Do the same with men (Sports? Music?). – How are these lists different? Similar? © All photo clip art copyright of Microsoft Office Online Listening • Listening is a form of paying attention • Pretending • Selective listening • Attentive listening • Empathetic listening • Hearing • Listening • Discussion: – Have a two minute conversation with a classmate in which you practice some of the concepts in this section of the text (pretending, attentive listening). How did each feel as a listener? Speaker? © All photo clip art copyright of Microsoft Office Online Barriers to Listening • Internal psychological filter • Hidden agenda • Preoccupation and lack of interest • Discussion: – What barriers have you noticed in your communication with others? – What strategies have you used to break down these barriers? © All photo clip art copyright of Microsoft Office Online Styles of Responding • • • • • • • Evaluative or judging Criticizing Advising Interpretative Supportive Questioning Understanding • Discussion: – Think of a close friend that you often share things with. What styles of responding have you noticed in her or him? © All photo clip art copyright of Microsoft Office Online Active Listening • Empathetic listening • Develop a posture of involvement • Make use of door openers • Keep the other person talking with minimal encouragement • Respond reflectively • Discussion: – Reflect on the various styles of responding presented in the text. Which style of responding do you use? Would your close friends agree with you? Coworkers? Classmates? Significant others? © All photo clip art copyright of Microsoft Office Online Person-to-Person Communication • Qualities of communication: – genuineness – Acceptance and respect of others – Empathy • Discussion: – Is quality communication always easy? Why or why not? – What are challenges to being genuine, respectful and demonstrating empathy? © All photo clip art copyright of Microsoft Office Online