Transcript The Heart of a Leader

“The Heart of a Leader”
presented by
Michelle Spradley CPS/CAP
Overview
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The Difference between a Manager and a Leader
Define an Exceptional Leader
Make an Impression
Leadership Traits
How can an administrative professional lead in the
2009 workplace?
• Building a Leadership Plan
Leader vs Manager
Leaders
• Creates a clearly defined
vision/mission
• Creates Buy in
• Fosters synergy
• Defines a common
purpose
• Develops and coaches
individuals and teams
Managers
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Manages Tasks
Enforces protocols
Organizes Data
Reports information and
facts
YOU DO NOT HAVE TO BE A MANAGER TO BE A LEADER
Define an Exceptional Leader
• What makes a great leader?
Characteristics of a successful leader
 HONEST – Followers must have trust in a leader and believe in the
leaders vision. Leaders display sincerity, integrity and candor in all
actions.
 FORWARD-LOOKING – Leaders lead with purpose and are always
on the lookout for new ideas.
 COMPETENT- Leaders base their actions on reason and moral
principles.
 INSPIRING – Guides by heart, passion and compassion.
 INTELLIGENT – Leaders read, study and seek challenging assignments.
They do not command excellence, but rather build excellence.
MAKE AN IMPRESSION
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Be articulate
Communication is by your tone, your words and your body language.
Learn to think on your feet.
Be sincerely interested in others.
LISTEN! (Do not interrupt or act like you want to)
SMILE! (You can actually hear a smile)
Take notes when people speak.
Use people’s names when talking to them.
Always be poised, in control, “cool and collected”.
Know and demonstrate manners and etiquette.
Take time with your appearance.
Have a sense of humor.
Be trustworthy.
DAILY RULES
1. Wake UP!!
2. Dress Up!!
3. Shut Up!!
4. Stand UP!!
5. Look Up!!
6. Reach Up!!
7. Lift Up!!
Leadership Traits
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Superb Communicators
Effective Management Skills
Empathy
Positive Thinkers
Values and Integrity
Vision
Empowerment/Bringing out the best in others
Superb Communication
“Real communication happens
when people feel safe”
Effective Management Skills
“Leadership is not something you
do to people.
It’s something you
do with people.”
Empathy
“If you want your people to be
responsive, be responsive to their
needs”
Positive Thinkers
“Think Big!
Act Big!
Be Big!”
-Norman Vincent Peal
Positive Thinker
“Positive thinkers
get positive results
because they are not afraid of
problems.”
-Ken Blanchard
Values and Integrity
Take time to identify core values
Values and Integrity
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Never!
Never!
Never!
Never!
Give Up!
Winston Churchill
Vision
“Without Vision
People Perish”
-Proverbs 29:18
(paraphrased)
Effective Management
“All good performance starts
with clear goals!”
Empowerment/Bringing Out the
Best in Others
“All empowerment exists in the
present moment.”
Leading in 2009
How can an administrative
professional lead in today’s market?
Leading in Today’s Market
• Continued Education/Certification
• CAP/CPS
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Software Skills
Professional Image
Communication
Awareness of Business Market Trends
Exceptional Listening Skills
Leading in Today’s Market
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Perform Expertly
Learn to Anticipate
Prioritizing Projects
Effective Time Management
Become a mentor
IAAP