Transcript SunGard+Notification System PPT

SUNGARD AVAILABILITY SERVICES
Messaging and Collaboration
- E-mail Availability Service
- Notification Service
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E-MAIL AVAILABILITY SERVICES (EAS)
SunGard EAS provides e-mail continuity and enterprise notification
SunGard Messaging and Collaboration Services
E-Mail Availability Service
(EAS)
EAS is a fully-integrated standby e-mail system
that can be activated, by the customer, in as
little as 60-seconds to provide access to e-mail
during a planned or unplanned outage
Notification Service
Notification provides 2-way emergency
communications with employees
via phone, e-mail, and pager
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SUNGARD NOTIFICATION SERVICE
SunGard Notification Service provides the
communication backbone for crisis management
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SUNGARD NOTIFICATION SERVICE
SunGard Notification Service provides the
communication backbone for crisis management
The Notification Service Value Proposition
During a crisis, disaster or critical business moment, normal lines of
communication will likely fail when you need them most.
SunGard’s Notification Service provides executives and managers with a
direct communication channel to employees, customers and other
constituents. SunGard provides an effective method designed to quickly
and securely, and reliably distribute and collect information in real-time
using all available electronic modes of communication.
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Importance of Communication Continuity
If you can’t communicate, you can’t recover
“Manually dialed telephone call trees are no longer acceptable for emergency notification.
Effective incident management requires automation to ensure business continuity.”
- Gartner, Inc
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Notification Service Overview
Notification Service is powerful, dependable and enterprise-class
Enable 2-way Emergency Communications
SunGard EAS Premium Notification
Automatically escalate between an unlimited number of
devices to reach an individual. When a person is contacted,
they may be asked a question, or connected to a live
conference bridge.
Fully Integrated to Your IT Environment
Synchronizes contact data from HR, DR Planning, e-mail,
and other systems to ensure data accuracy and
completeness.
Designed for Security & Privacy
The hierarchical security model allows you to restrict the
scope and permissions of any user of the system. This
capability is key to enabling departmental use of the system
within a larger organization.
Hosted at SunGard’s Global Hardened
Datacenters
Notification Services are delivered from SunGard’s global
network of hardened datacenters enabling international call
origination, in-country inbound phone numbers, and
compliance with international data privacy regulations.
Supports Many Use Cases
Used today for crisis management, employee roll call,
security mobilizations, IT outage communication, site
closures, product recalls, and hundreds of other use cases.
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Notification Service Overview
How it works
Choose recipients based
on team, location, skill,
email distribution list, or
any other data element
Contact lists are
synchronized with your
systems of record so they
are always up-to-date
Granular security model
allows you to limit access
to contacts and
private data
Initiate messages via the
web or via phone
Messages can be
recorded or text-tospeech
Messages can be preplanned and stored as
part of scenarios
Organize and manage
related notifications as a
single incident
Reach people via e-mail,
phone, fax, text message,
or pager
Bring recipients into a live
conference bridge
Analyze collected data in
real-time
Examine notification
effectiveness
Ask questions and collect
data in real-time
Identify respondents for
follow-up: Who needs help?
Who was never reached?
Authenticate recipients
for private messages
Full audit trail of all
notification attempts
Escalate between
recipients based on rules
& responses
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Summary: Essential Notification Requirements
Only SunGard’s Notification Service meets the 5 essential requirements for emergency
notification
1 Infrastructure Always Available
 Dedicated capacity
 Infrastructure dedicated to DR
 Infrastructure distributed across SunGard’s global network of
5 reasons why the largest
enterprises trust
EAS Premium Notification
datacenters.
2 Maintains Accurate Contact Information
 Synchronization with HR, directory, e-mail, and DR planning systems
 Auto-synchronization of new employees
 Auto-notify users to update contact information.
3 Easy to Send Notifications During a Crisis
 Activate via web, IVR, live phone support, or web services API
 Incident Management enables end-to-end crisis management.
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Security & Data Privacy
 Control who can send notifications, see contact information and
12 other permissions
 Compartmentalize departments, locations, etc., so they do not interfere
with each other
 International hosting complies with EU data privacy requirements.
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Supports Inbound & Outbound Communication
 Widest variety of outbound notification modes
 The EAS Hotline™ allows you to integrate inbound and outbound
notification processes through a simple phone number.
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