Transcript What is the difference between hearing and listening?

What is communication?!!!
Elements of communication
verbal (the words we use) 7%
 vocal (expressions, intonation) 38%
 visual (facial and body language) 55%

Why Communications Skills Are So
Important ?!!
When is communication
successful??
communication is only successful when both
the sender and the receiver understand
the same information as a result of the
communication.
What is the difference between
hearing and listening?
Hearing is a physical
ability
What is the difference between
hearing and listening?
listening skills allow you to
understand what someone is
"talking about".
Barriers to Listening



language differences or accents;
Noise and distractions
Physical discomfort
Some irritating listening habits


Interrupting the
speaker
Not looking at the
speaker
Some irritating listening habits
Asking
too many questions about details
Rushing
Saying
the speaker
“yes , but………”
Topping
speaker’s story to tell yours
Some irritating listening habits

Forgetting what the
speaker said

Showing interest in
something other than
the conversation
Active listening skills
“To know how to listen someone, think about how
you would like to be listened”
Active listening skills

don't interrupt the
speaker.

Appreciate emotions.

Avoid emotional
involvement.
Active listening skills

Use appropriate facial
expressions, head
nodes & eye contact.

Avoid nervous &
bored gestures.
Active listening skills




Minimize external and
internal distractions.
Don’t think of what to
say next .
Ask questions for
clarifications.
Focus on the positive.
Questions?