Transcript chapter 1 - Cal State LA - Instructional Web Server

California State University,
Los Angeles
College of Business and
Economics - Advisement Center
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Business communication
Self-awareness – affect communication
Four selves
self – others know about us
 Hidden self – keep to yourself
 Blind self – others know but we don’t
 Unknown self – nobody knows
 Open
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Communication process
System – inputs, activity, outputs, feedback
Why difficult?
Keys to public speaking
Slow, loud, enunciate
 Nervousness is normal

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Guides - effective
Perspective – all individuals
Purpose – goal, what to accomplish
Preparation
Method
visuals
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Nonverbal cues
Gestures
Facial expressions
Dress and physical appearance
Context – fit the circumstances
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Keys – effective writing
Letters and memos
Email
Formal reports
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How I feel about writing?
When I receive a writing assignment, my initial
reaction is…
 Do you ever write for pleasure? When? Under what
circumstances?
 Which writing experiences are particularly pleasant
for you? Which are unpleasant?
 Are you particularly good at finding ways to put off
writing tasks? Do you do anything to prevent this?
 When faced with lengthy writing assignments, how
do you decide what to write? How do you organize
your thoughts?

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Causes of success/failure
Although he studied for a few hours the night
before the test, Jack gets a D on a midterm.
When he finds out his grade, he is disgusted
and says to himself, “I’ll probably never do any
better in this course. I’d better just blow it off for
the rest of the term and put my energies into my
other classes.
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Causes of success/failure
Anne gets an A- on her history exam. She is
happy, but when her instructor tells the class
that they did well as a group and that the
average grade was B+, she decides that she
did well only because the test was so easy.
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Causes of success/failure
Chen gets a C on his first math quiz. Because
he didn’t do as well as he expected, he vows to
perform better the next time. He doubles the
amount of time he studies for the next quiz, but
still his grade is only slightly higher. Distressed,
he considers dropping the class because he
thinks that he’ll never be successful in math.
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Assign #6 - pg. 233, Internet Exercise
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