Transcript Communication & the Workplace

Communication Applications
Chapters One &Two
After completing these chapters, you will be able to:
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define the communication process
and explain how it works
describe three communication
situations in context, five
communication acts, and three
types of communication
examine your current
communication skills and identify
areas for growth
What is communication?
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It’s sending messages.
It’s getting your point across.
It’s sharing ideas and feelings.
Communication
The process of sending and receiving
messages in order to share meanings.
Communication is complex because:
1.
2.
3.
4.
5.
6.
Communication is really more than
just speaking and listening.
Communication is transactional.
Communication involves sharing of
meanings.
Communication depends on feedback.
Communication is blocked by
interference.
Communication occurs in a context.
Encoding a Message
Speakers encode messages by selecting the
most appropriate verbal and nonverbal
symbols for specific listeners.
Decoding a Message
Listeners decode a message by
filtering out the exact meaning of the
original message.
Feedback
The verbal and nonverbal messages
listeners send that tell a speaker how
they are doing.
Context
The setting or situation in which
you are communicating.
Message
Listener / Receiver
Speaker / Sender
Feedback
Context
Interference
Message
Listener / Receiver
Speaker / Sender
Feedback
Context
Interference
Something that blocks a listeners
ability to receive a message.
Communication Acts
1.
2.
3.
4.
5.
sharing information
managing persuasive messages
discussing feelings
following social rituals
using imagination
Social Rituals
A culture’s rules for everyday
interaction.
Types of Communication
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Interpersonal
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Group or Team
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Ongoing interaction between two people.
Interaction among people who share an
interest in the same thing or share a common
purpose.
Public Speaking
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One speaker or a small group of presenters
talking before an audience.
Summary
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Communication is a process of sending and
receiving messages in order to share meanings.
Communication is complex because it is really
more than just speaking and listening, is
transactional, involves sharing of meanings,
depends on feedback, is blocked by interference,
and occurs in a context.
Messages can be blocked by interference.
There are five basic communication acts: sharing
information, managing persuasive messages,
discussing feelings, following social rituals, and
using imagination.
There are three basic types of communication:
interpersonal, group or team and public speaking.