Transcript Section 1 - Communications

Non-Verbal
Communication
Instructor Development
Dedicated to making boating safer and more fun!
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Does yours look like this?
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Objectives
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The Communication Process
– Characteristics
– Verbal & Non-Verbal
– Delivery
– Barriers
– Listening
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The Communication Process
Sender Sends The Message
Channel
Receiver Acknowledges Receipt
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Messages
I’m a Game Warden, and you’re
busted!
 In order to keep from blowing your boat
up, the following directions …
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Examples of Channels
Telephone Lines
Faces
Written Materials
Computers
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Characteristics of a Sender
Voice Control
 Volume
 Body Language
 Rate
 Force
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Barriers to Communication
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Lack of Experience
 Words
– Jargon or too technical
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Vocal Elements
Facial Expressions
Mannerisms
Physical
Noise Factors
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Can You Read This?
MR DUCKS
MR NOT DUCKS
OSAR
CM WANGS
WILB
MR DUCKS
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Overcoming Barriers
Right Flow of Info
 Encourage feedback
 K.I.S.S.
 Listen Actively
 Practice
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Non-Verbal Communication
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Variation in voice
 Laughter
 Facial expressions
 Body movement
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Effective Delivery
Force or Volume
 Pitch or Tone
 Voice Quality
 Timing or Speed
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How you say it …………..
“ I never said he hit that dock.”
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What about diction?
Select words with care.
 Use vivid, colorful words.
 Use appropriate language.
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Eye Contact
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Gestures
Emphasize a point
 Illustrate a concept
 No wild gestures
 No finger pointing
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