Transcript Nonverbal Communication

Nonverbal Communication
Chapter Four
After completing this chapter,
you will be able to
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define nonverbal communication
explain the importance of nonverbal
communication
describe the types of nonverbal communication
explain the joint functioning between verbal and
nonverbal messages
read nonverbal communication cues to determine
workplace culture
Sending and receiving messages
without the use of words.
Elements of
Nonverbal Communication
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Body Language
Eye contact
Facial expressions
Vocal cues
Spatial use
Time
Body Language
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Appearance
Posture
Walk
Gestures
Touch
Why do we wear clothing?
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To
To
To
To
To
To
To
cover one’s body
keep warm
indicate wealth or status
indicate indifference to wealth or status
indicate occupation
show religious or cultural beliefs
express one’s individuality
Why do companies and schools have
rules regulating what people can wear?
Because people make snap judgments
about others based on how they look.
Posture and Walk
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Standing straight can indicate
confidence.
Dragging your feet can indicate you are
tired or reluctant to go where you are
going.
Walking briskly can indicate that you are
excited or that you are important.
Gestures
Movements of hands and arms used
to help make a point.
Touch
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Friends touch each other to indicate closeness.
People might strike each other in anger.
People can indicate status by initiating touch.
Inappropriate or unwanted touch
can be sexual harassment.
What can you do if
you are sexually harassed?
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SAY NO!
Know your rights.
Keep a written,
dated record.
Ask for help.
Don’t blame
yourself.
Don’t delay asking
for help.
Eye Contact and facial expressions can
indicate:
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that you are paying attention
that you understand what is being said
that you take the speaker seriously
that you are or consider the speaker to be
trustworthy
that you are bored
that you are rude
that you are flirting
that you are surprised
Vocal Cues
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Pitch
Rate
Volume
Quality
Articulation
Spatial Use
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Public Space (over 12 feet)
Social Space (4 - 12 feet)
Personal Space (1 ½ - 4 feet)
Intimate Space (up to 1 ½ feet)
Proxemics
The use of space and how space
influences relationships and
communication.
Time
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People who spend a great amount of time
together (by choice) are friends.
Someone who is late doesn’t care.
Someone who is too early cares too much
(is desperate).
Someone who keeps you waiting is of a
higher status.
Nonverbal messages can
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support verbal messages (clarify)
contradict verbal messages (mixed
messages)
replace verbal messages (secrets)
regulate verbal messages (control)
Summary
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Nonverbal communication can be broken down into four
major areas: body language, facial expressions, voice, and
spatial use and time.
People make snap about each other based on one’s
appearance.
Facial expressions communicate a person’s feelings and
attitudes.
The four vocal cues that convey nonverbal messages are
pitch, rate, volume, and vocal quality.
Spatial use (or proxemics) refers to how space influences
relationships.
Nonverbal and verbal messages function jointly.