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Communication within Organizations Joaquina Ramos [email protected] April 21, 2014 Barriers And Gateways Barrier: The Tendency to Evaluate “We all have a natural urge to judge, evaluate, and approve (or disapprove) another person’s statement.” Gateway: Listening with Understanding “… seeing the expressed idea and attitude from the other person’s point of view, sensing how it feels to the person, achieving his or her frame of reference about the subject being discussed” Barriers And Gateways Why is the Listening Approach Not Used? • Lack of Courage - You might see things his way; find that he has influenced your attitudes • Heightened Emotions - Use third party, lay aside feelings and listen to each person • Too Large a Group Barriers And Gateways The greatest barrier to effective communication is the tendency to evaluate what another person is saying and therefore to misunderstand or to not really “hear” Checking the natural tendency to judge yields a better understanding of the person with whom you are communicating A better understanding of the other person’s point of view in turn helps you communicate better Improve Communication The flow of how communication goes from top level management all the way down to employees * Goal is to have 40% retention rate Improve Communication Measuring the success of communication from senders point of view Communication in Organizations Keys to Good Communications • Communication should be seen as a continous, systematic process by which interested parties within the company learn what they need to know • Communication in organizations should be easy and understandable • Management should obtain and analyze feedbacl about the state of communications at their company Communication in Organizations Roadblocks to Communications •Expectations and Perceptions - Managers separate “management” and “employees” •Selectivity - Most people pick and choose what they actually retain when someone is talking •Distractions - Hurried and misunderstood communication from scheduled meetings to unfinished reports Two Multiple Choice Questions 1. Which one of the following is not a roadblock to communication? A. Expectations and Perceptions B. Selectivity C. Distractions D. Heightened Emotions 2. What is the ideal retention rate in percentage? A. 10% B. 40% C. 60% D. 90% Reference • Barriers and Gateways to Communication, HBR 1991 http://www.deloitte.com/assets/DcomSouthAfrica/Local%20Assets/Documents/Artilce.pdf • Communication in Organizations http://www.referenceforbusiness.com/encyclopedia/CloCon/Communication-in-Organizations.html • How to Improve Communication Within Your Organizationhttp://www.reliableplant.com/Read/28545/ho w-to-improve-communication