Transcript Learn the basic concepts of communication strategy use

This is Class II, Lesson 13, Required Reading 2.
COMMUNICATION STRATEGIES
SOME BASIC CONCEPTS.
Dr. Scott J. Bally, P.W.H.L.
Learn the basic concepts of communication strategy
use:
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Learn a work definition of communication strategies
Be able to enumerate communication strategies that might
benefit you
Consider strategies along a time continuum
Understand that hearing loss is only one factor that may
cause communication problems
Determine the locus of communication problems
Address the contributing factors individually and
realistically
Identify the multi-modal sensory
and cognitive factors that contribute
to understanding
“Anything one can do to enable or
enhance the communication process”
Examples:
Buy a hearing aid.
Ask someone to say it again.
Turn up the lights.
Confirm what someone says.
“Please write it down.”
Read about hearing loss
Take a lipreading class.
Join HLAA to get some pointers.
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When hearing loss interferes with communication
When environmental factors interfere with
communication
When we want communication partners to change
their communication behaviors
When communication breaks down
When we want to prevent communication from
breaking down
When we want to prepare for communication to
maximize the likelihood of understanding
Or, any combination of the above
 Anticipatory
strategies: things we can do to
prepare for communication situations
 Maintenance strategies: things we can do
during communication to prevent it from
breaking down
 Repair strategies: Things we can do to fix
communication if it does break down
 Post-communication Assessment: Evaluating
communication after it has occurred to
determine what worked…and what didn’t!
 Many
people with hearing loss
are able to communicate easily
in some situations…but not in
others.
 Often,
if the person is in a quiet place, talking
with a familiar person who is sitting is directly
across sitting across from her… communication
tends to be easy.
 In
other situations…in noisy rooms
or with strangers, communication
may be extremely frustrating and
difficult.
Based on those
experiences You
can conclude that
HEARING LOSS IS
ONLY PART OF THE
PROBLEM
THINK AGAIN!!
 We
are more likely to see some words in
specific situations (deposit, withdrawal,
account, balance, receipt = banking).
 We use different language structures in
different situations (interview = questions
and answers; Uncle Ed’s storytelling =
narrative).
 We can fill in the blank ( “Nancy broke her
leg and used XXXX to help her walk.”).
 We also know when words don’t “fit” (Nancy
broke her leg and used peanut butter to help
her walk.”) .
Auditory plus
 Visual plus
 Context plus
 Linguistic Knowledge
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By combining the input modes , we may get
more than the sum of the parts.
For example, we might get 30% of the
information through listening and 30%
through lipreading…but when we combine
the 2, we might get 70 or 80%.
Given this reasoning,
2 + 2 does = 5
No idea
what she’s
saying
1.The behaviors of other people (hand covering
mouth, lack of eye contact, mumbling,
accents, etc.)
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Communication situations are complex.
 Difficulties
understanding because of
hearing loss may be compounded by
problems with:
 the speaker,
 the listener (that would be you),
 the environment, and/or
 the message.
In Summary
 Maintain
a broad definition of communication
strategies.
 Be able to enumerate communication
strategies that might benefit you.
 Consider strategies along a time continuum.
 Understand that hearing loss is only one factor
that may cause communication problems.
 Determine the locus of communication
problems.
 Address the contributing factors individually
and realistically.
 Identify the multi-modal sensory
and cognitive factors that
contribute to understanding.