Transcript Communications - Scouting in Greater Victoria

Woodbadge Part 1
Group Committee:
Communications
1
Communication
• Effective communications necessary to
exchange information
• What information needs to be
exchanged?
• What are you trying to communicate?
• What are you trying to say?
• How effective are you
• Whose job is it?
1-888-SCOUTS-NOW | scouts.ca | 1-888-SCOUTS-OUI
Communictations - Tools
•
•
•
•
•
•
•
There are a variety of communication tools:
Social media (Facebook, Twitter, etc.)
Email
Notices
Letters
Telephone
Face to face
1-888-SCOUTS-NOW | scouts.ca | 1-888-SCOUTS-OUI
Communications - Issues
• Risk of what is trying to be said can be
mis-interpreted.
• Information is interpreted through filters
• Time
1-888-SCOUTS-NOW | scouts.ca | 1-888-SCOUTS-OUI
Communications: Barriers and Strategies
• Barriers to Listening
– Focusing on a personal agenda
– Experiencing information overload
– Criticizing the speaker
– Distracted by emotional noise
– Experiencing physical difficulty
1-888-SCOUTS-NOW | scouts.ca | 1-888-SCOUTS-OUI
Communications: Barriers and Strategies
• Strategies for effective listening:
– Stop – focus on the other person
– Look – pay attention to non-vervbal
messages
– Listen- listen to the essence of the speakers
thoughts
– Be empathetic
– Ask questions
1-888-SCOUTS-NOW | scouts.ca | 1-888-SCOUTS-OUI
Communications: Barriers and Strategies
• Barriers to Accurate Perceptions:
– Stereotyping and generalizing
– Not investing time
– Having a distorted focus
– Assuming similar interpretations
– Experiencing incongruent cues
1-888-SCOUTS-NOW | scouts.ca | 1-888-SCOUTS-OUI
Communications: Barriers and Strategies
• Strategies for Accurate Perception:
– Analyze your own perceptions
– Work on improving your perception
– Focus on others
1-888-SCOUTS-NOW | scouts.ca | 1-888-SCOUTS-OUI
Communications: Barriers and Strategies
• Barriers to Effective Verbal Communication
– Lacking clarity
– Using stereotypes and generalizations
– Jumping to conclusions
– Dysfunctional responses
– Lacking confidence
1-888-SCOUTS-NOW | scouts.ca | 1-888-SCOUTS-OUI
Communications: Barriers and Strategies
• Strategies for Effective Verbal Communications
– Focus on the issue, not the person
– Be genuine rather than manipulative
– Empathize rather remain detached
– Be flexible towards others
– Value yourself and your experiences
– Present yourself as an equal rather than a
superior
– Use affirming responses
1-888-SCOUTS-NOW | scouts.ca | 1-888-SCOUTS-OUI
Communications
• Media:
– What resources can be used to get messages
a broad distribution – radio, TV, newspapers
– What do you do if you are approached by the
media on an story or issue?
– Who do you direct questions to?
– John Petitti, Exec Director Marketing &
Communications ([email protected])
• Area Commissioner, Council Commissioner or
CED
1-888-SCOUTS-NOW | scouts.ca | 1-888-SCOUTS-OUI
Communications
• Resources:
– Scouts Canada
• Public Relations 101
– Community Colleges
– Toastmasters
– Rotary
1-888-SCOUTS-NOW | scouts.ca | 1-888-SCOUTS-OUI