Transcript Chapter 1 Ethics Part 1

Chapter 1: Building Responsibility
Section 1: What is Communication?
Which leaders have had a
major impact on the world
primarily through the use of
communication skills?
We need to better get in touch with
each other and master the art of talk
and meaningful communication. There
is a difference between random,
meaningless talk and responsible talk.
Chapter 1: Building
Responsibility—ethics in
communication
Ethics- a person’s sense of
right and wrong.
Ethics + Responsibility=a
good speaker
An ethical communicator
Puts a high premium on using his or her
words constructively and promoting what
is right.
Responsibility goes hand in hand with
ethics, but what does it mean to be a
responsible speaker?
Examples?
Non-examples?
The Communication Model
the process of sending and receiving
messages
Sender
Is the one who transmits the message, that
which is sent or said
Receiver
Person who intercepts the message and
then decodes or intercepts
Feedback
Includes the reactions that the receiver gives
to the message offered by the sender
Communication Barrier
(also called noise) any obstacle that gets in
the way of effective communication
Attitudinal (“I don’t like what we’re talking about.”)
Social (“This person is not one of my friends.”)
Educational (“I’m far too smart to listen to this stuff.”)
Cultural (“This person’s heritage isn’t like mine at all.”)
Environmental (“I’m too hot in this room to even
think!” Or “There is too much noise to concentrate!”)
To become a better communicator,
Try to find a common field of experience.
In other words, try to relate in some way to
the speaker.
Advice for Sender:
THINK before you speak (“What is the real message
I want to send?”)
ARTICULATE your words (“Am I enunciating each
syllable, or am I slurring my words together?”)
WATCH the receiver of your words to make sure
that you are getting the correct nonverbal
signals. (“She isn’t responding correctly. I had better
say this a different way.”)
Advice to the Receiver
ASK questions: make polite requests.
(“Could the heat be a little lower, please? It is
hampering my ability to concentrate.”)
LEARN more about issues and people.
They can both make you smarter. (Say to yourself, “I
need to listen here. It’s good to hear an opinion or voice
other than my own.”)
continued
RELATE to the background and
experiences of those speaking. They’re
saying what they’re saying for a reason. It’s worth your
time to listen and then to try to understand their world. (“I
should try to understand what they’ve gone through and
what message they’re trying to convey to me.”)