Transcript Communication in Healthcare

Communication in Healthcare
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Learning Outcomes
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Define communication
Describe the levels of communication
Discuss the forms of communication
Discuss the purpose of communication
Describe the key aspects of communication
Define therapeutic communication
Understand the importance of communication
in nursing practice
What is communication?
‘the process where messages are conveyed
from person to person’
(Hally, 2009)
What is the Purpose of
Communication?
• To establish positive nurse-patient relationships
• To be effective in expressing interest/concern for
patient/family
• To provide health care information
• To communicate with colleagues
Goal: Shared Meaning
Levels of Communication
1. Social: safe
2. Structured: e.g. assessing patients,
interviewing etc
3. Therapeutic: patient focused, purposeful,
time limited
What is Therapeutic Communication?
‘a specialised form of communication used in
health settings to support, educate and
empower people’
(Arnold, 2007 cited in Halley, 2009
A guide for International Nursing Students
in Australia and New Zealand)
Forms of Communication
• Verbal
• Non verbal
Verbal Communication
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Vocabulary
Shared meanings
Culturally sensitive
Pace
Tone
Clarity
Timing
relevance
Non Verbal Communication
Body Language
• Personal appearance
• Posture and gait
• Facial expression
• Gestures
• Eye contact
• Sounds
• Personal space and touch
Key Aspects of Communication
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Active Listening – most important
Empathy
Respect
Genuineness
Using touch
Using silence
Paraphrasing and clarifying
Culturally sensitive
Good Communication Skills
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Courtesy
Respect
Active Listening
Culturally sensitive
Expressing empathy
Using touch
Using silence
Being genuine
Importance to Nursing Practice
• To be a safe and competent nursing student,
you must be able to demonstrate excellent
communication skills
• Communication is an essential skill in nursing
• Poor communication can have serious
consequences
How well do you communicate?
• Most people percieve that they communicate
really well
• Quiz pg 154 Donnatelle
References
Donatelle.R (2011). Health: The Basics. Pearson Education.
Oregon State University
Crisp J., & Taylor, C.(Eds). (2009). Potter and Perry’s
Fundamentals of Nursing (3rd ed.) Chatswood: Elsevier
Hally, M.B (2009). A guide for international nursing students in
Australia and New Zealand. Elsevier. Australia