Transcript Developing skills for communicating in the childcare setting (1)

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UNIT 1 & Comms
• People who work with children and families
need to have effective communication skills.
• These can help meet children’s as well as their
family's needs.
• Good communication skills are also needed in
child care settings to help teams work well.
UNIT 1 & Comms
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*Body language and position
*Speaking
*Listening
*Observing and thinking
UNIT 1 & Comms
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• Is about the way we look when we are
communicating.
• The way we stand, use our hands and make eye
contact can all give the other person hidden
messages.
• Our position can also send out messages –
standing very close to someone can be
threatening.
• Being too far away looks as if we are not
interested.
UNIT 1 & Comms
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UNIT 1 & Comms
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*Speaking is an important part of
communication.
*The way something is said is as important as the
words.
*Our speech can also change depending on who
we are with.
*Good communicators think about the words and
expressions they use, make sure these are
suitable, and show respect.
UNIT 1 & Comms
Listening is a skill.
*Listening to others means thinking about what
they are saying and then responding.
*Good listeners show they are listening by
nodding, smiling and waiting for the speaker to
finish.
*Eye contact is also a sign that someone is
listening, but it does not have to be constant.
*Good listeners
also make comments and add
questions that encourage speakers to carry on,
like “That sounded fun, Did you have a go too?”
UNIT 1 & Comms
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*It is important to observe and think while you are
communicating.
*Good communicators listen carefully but also look at
the other person’s body language.
*They observe the effect of what they are saying on
the other person.
*They make sure they are respectful and courteous.
UNIT 1 & Comms
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*Some children find it hard to speak to adults.
*Using a toy or puppet can help them to relax.
We can also help them by:
*Getting down to their height
*Smiling
*Giving eye contact
and
*Making them feel that we will listen to what they
are saying
UNIT 1 & Comms
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Do
Don’t
Get down to children's height
Give children plenty of time
to speak
Talk to children
Show children you are
listening
Praise and respond to
children
X Force children to say hello or
speak
X Finish off sentences for
children
X Ignore what children are
saying
UNIT 1 & Comms
*Communication skills are important to help
meet children’s and their families needs.
*Good communication also helps child care
settings run smoothly.
*It is important to listen, watch and think,
as well as speak, when communicating.
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UNIT 1 & Comms
References:
* TASSONI, P (2001) Caring for Children. Oxford. Heinemann
* TASSONI, P (2007) Child Care and Education CACHE Level 3 4th
edn. Oxford: Heinemann.
UNIT 5
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