Transcript Individuals and interactions

Individuals and interactions
- how hard can it be?
Marcus & Chris
[email protected]
[email protected]
Twitter: @mawi @chrishedgate
What just happened?
Who should
start the
presentation?
I can start.
If you're in
such a hurry,
then sure, go
ahead!
Sure, make me
feel bad about
it...
Well, if you are
going to be that
way, then you
start!
communicare – to share
communicare – to share
Communication is mostly hidden
Expectations
Expectations
Values
Feelings
Values
How was
your day?
Feelings
Attention
Interpretation
Your Body – Message – Other persons
Visible
Visible
Body - Visible
Communication is guessing & fantasy
This is made up!
How was
your day?
He doesn’t
really care
Most of the time, we act as if our
fantasies are facts
He doesn’t
really care
How was
your day?
Fine.
FACT:
HE DOES
NOT CARE.
See any of these problems here?
Who should
start the
presentation?
I can start.
If you're in
such a hurry,
then sure, go
ahead!
Sure, make me
feel bad about
it...
Well, if you are
going to be that
way, then you
start!
Listening is hard work
Attention to
the voice
Is he angry again?
I am hungry.
Bla bla
bla
bla...
I am irritated, why
doesn’t he see I’m hungry?
Oh, what was he saying...?
Communication as a feedback loop
Satir Interaction model
A
1. Intake
-B
6. Rules for
commenting G
7. Response H
2. Meaning - C
3. Feeling - D
5. Defense - F
4. Feeling
about feeling E
Satir Interaction model, simplified
1. Intake
2.
Meaning
4. Acceptance
5.
Response
3. Feeling
Playing the game!
7
8
Intake
Intake
Meaning
3
Meaning
9
4
1
Feeling
Acceptance
1o
2
Response
Feeling
6
Response
Acceptance
5
The non-participatory participant
The responsible participant
Breaking the negative spiral
A
C!
B
C?
D!
Individuals and interactions
- think about it!
THANK YOU!
[email protected]
[email protected]
Twitter: @mawi @chrishedgate