Transcript My Coloring Book Doesn`t Look Like Yours

My Coloring Book Doesn’t Look
Like Yours
Have you ever wondered why you can
communicate with some people better
than you can others?
Does it seem like your employees don’t
know how to properly use their coloring
books? Or, you use the same colors they
use, but the pictures look really
different?
Communication Skills Are
Critical
• Learn what your communication style is
• Learn how it meshes or why it doesn’t mesh
with others’ style
• Learn when to challenge/when not to
challenge
• Don’t sweat the small stuff
What is Your Communication
Style?
Behavior Style Grid
Low Responsiveness
Low Assertiveness
High Assertiveness
High Responsiveness
Behavior Style Grid
Low Responsiveness
Squares
Triangles
Low Assertiveness
High Assertiveness
Circles
Squiggly lines
High Responsiveness
Four Basic Communication
Styles
Squares
Triangles
Organizers
Directors
Analytical
Drivers
Detail-oriented
Controllers
Black
Red
Circles
Squiggly lines
Relaters
Promoters
Amiables
Expressive
Facilitators
Advocators
Conformers
Creatives
Congenials
Magenta
Blue
Squares/Rectangles
•
•
•
•
•
•
•
•
Deliberate
Logical
Thinking
Disciplined
Process-oriented
Decision-maker
Takes orders well
Obeys the rules
• Tends to put great
value on being
correct.
• Often spends a lot of
time gathering info
and analyzing it.
• Apt to be excellent at
details and followthrough
Triangles
•
•
•
•
Determined
Business-like
Results-oriented
Little tolerance for
inertia, emotions, or
advice from others
• Most dominant drive
toward success
• Makes quick
decisions
• Likes to have authority
and control
• Likes to work alone
Squiggly Lines
•
•
•
•
•
•
Emotional
Talkative
People-oriented
Visionary
Creative
Futuristic
• Major drive is for
recognition
• Likes to stand apart
from the crowd
• Innovative
• Inclined to dislike
rules and authority
• Impulsive decisionmaker
Circles
•
•
•
•
•
Quiet
Unassuming
Supportive
Cooperative
Avoids interpersonal
conflict
• Desires harmony
• Wants to be liked
• Concerned for the
feelings of others
• Looks for concensus
when making a
decision
• Prefers to work in a
team
Clues to Determining Someone
Else’s Communication Style
•Eye Contact
•Facial Expressions
•Hand Gestures
•Rate of Speech
•Choice of Words
When Communicating, You’ve Got
To . . . . . .
“Know when to hold them
Know when to fold them
Know when to walk away
Know when to run”
Conflict Resolution Styles
• Avoidance Style (I lose - You
lose)
• Competitive Style (I win You lose)
• Adaptation Style (I lose - You
win)
• Cooperation Style (I win You win)
Don’t Sweat the Small Stuff”
Because . . . . .
It’s All “SMALL” Stuff