Transcript outline - Al Akhawayn University

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COM 2301 : Professional Communication
Cultural sensitivity
Summary :
This course introduced me to some of the most important communication
patterns that teach how to be an effective communicator. I also performed a
training program on cultural differences. Throughout this project I have
demonstrate my team work and presentation skills. To perform this
presentation we also used some computer skills to provide a visual support
(Power point). I also learned how to work effectively in group and use my
entire potential trough a set of personality test.
Skills and abilities demonstrated:
Leadership:
This course helped me a lot to develop this skill since my task was also to
organize and assign some tasks to my teammates. I also learned that
listening and openness were crucial to develop this skill.
Communication / Listening:
It was one of the sacred values of the class; I learned to listen effectively in a
professional context. Thanks to this course I had the opportunity to develop
my communication skills; I have now a new and professional perspective of
communication.
Computer Literacy:
I learned how to create a presentation using visual aids so that the
communication process is more effective. We also learned to use Adobe
Office in this course.
Intercultural communication
Morocco vs. USA
Jalil Laraki
Sanae Himer
Omar Zemrag
Hakim Berrada
Objectives:
• To be prepared to work with your
new American co-workers:
– To be aware of what you are expected to do for the
coming years
– To be informed about the cultural differences that
influence the communication in a social and
business context
outline
• Introduction
• Cross communication needs
–
–
–
–
Listening skills
Speaking skills
Observation
flexibility
• Differences in cultures
– Different ways in communicating
– Tips to deal with the American culture
• Conclusion
introduction
Cross communication needs
• Listening skills:
– to understand meanings,
– to read between the lines
• Speaking skills:
– enhanced through positive speech
• Observation:
– Large amounts of cross cultural information can be
read in people's dress, body language...
• Flexibility
– Understanding, and addressing cross cultural
difference => the breaking of cultural barriers =>
better lines of communication, mutual trust and
creative thinking.
Differences in cultures
• Different ways in communicating
• Tips to deal with the American culture.
Different ways in communicating
Contact
Eye Contact
Gestures
Turn-taking
Names
Formal/Informal
Distance
Silence
Facial expressions
Self-appraisal
• Form of addresses:
• American names:
– written and spoken with the given name first and the
family name last
• In a formal setting
– address men as "Mister" , married women as
"Misses" and unmarried women as "Miss"
• In an informal situation,
– Americans introduce each other by first name, without
titles, and occasionally by just the last name.
• Personal space:
• The average personal distance varies from
a culture to another.
– The case for American’s:
• When talking to a co-worker:
– Stand a specific distance apart.
– Avoid physical contact while talking
• Business visit:
– Be extremely punctual
– Introduce yourself by shaking right hands: firm
handshake is best.
• If the meeting stand over a meal:
=>The business discussion will begun after
every body has ordered.
=>Socializing tends to occur after the business
is concluded, not before.
=>Do not ask personal or private questions.
• Gestures:
Tips
Rigid Cultures
•Patience is a luxury, not a virtue.
•“Time is money”! Americans prefer not to
waste it and like to get “right to the point”.
•Remember, Americans highly value
punctuality and the ability to stick to the
plan.
Direct Communication Cultures
The ideas are more important than personal
feeling.
Learn to say “no” directly.
Point first, then the details
Individualistic Cultures
Teamwork is valued, but often every member of
a team has a different function.
Differences in opinion with the boss are usually
encouraged!
Lateral Cultures
that everyone’s role in society or company is
important
treat women, men, handicapped, minorities,
and homosexuals as equals.
Conclusion