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Culture and Communication at Aston: helping staff and students to learn with and from people of different backgrounds Aston University 2011 Why do we do this and how? Developing Intercultural Competency helps cross boundaries Celebrating diversity involves not just acceptance but also encouraging interest, a sense of enquiry and a willingness to reflect on our own and other’s beliefs and behaviour Delivering the above means helping staff and students to engage with and learn from each other – what we do needs to be participative and interactive Commitment from our senior management is crucial We are developing a Multi-faith Chaplaincy that embraces the diversity of our faith groups We aim to celebrate the differences and find the points of common understanding Staff and Student Workshops All students are invited to Culture and Communication at Aston Sessions during Welcome Weeks: in some schools this is part of their formal programmes of study Staff Workshops are open to academic and support staff and include: 1) Introduction to Intercultural Awareness 2) Developing Intercultural Competency 3) Concepts of Politeness in Intercultural Interactions In our workshops for staff and students we: Encourage staff and students to think about their own culture and try to explain key things about this to other participants Explore frameworks and models that help to explain cultural differences without passing judgement Question issues of etiquette, politeness, time, status and approach to rules Consider the impact of culture shock Work through case studies and critical incidents - what helps and what hinders intercultural communication? Aspects of culture – Explicit and Implicit Explicit Culture (Visible, Objective) Those characteristics that you identify as belonging to your culture and can explain Tacit or Implicit Culture (invisible, subjective) Everything that you know about your culture but don’t know that you know. Geertz, 1975, defines cultures as the ‘ensemble of stories we tell ourselves about ourselves’ Iceberg-above and below sea level.... You may be able to see some aspects of your own and other people’s culture quite easily – above sea level Other aspects of culture are so embedded or esoteric that it’s hard to identify or explain them We suggest that: Every society is as complex and culturally varied as your own People’s identities are complex, multi-faceted and shifting. Individuals do not just inherit their culture but interpret and develop it We explore 8 Key Cultural Dimensions (adapted from Edward Hall, Geert Hofstede and Fons Trompenaars by Adrian Pilbeam, LTS Training) Task Focus Strict Time Explicit Communication Achievement is important Egalitarian Emphasis on Individual Tolerant of uncertainty One Rule fits all V V V V V V V V Relationship Focus Flexible Time Implicit Communication Status is important Hierarchical Emphasis on Group Preference for Certainty Adapting to the situation We explore Culture shock: the ‘W curve’ Most importantly we try to give an insight into the Aston University Community “Committed to Equality, Celebrating Diversity”