Transcript Effective Communication

Communicating Effectively in
the Kommunication Karnival
Communication defined
• Communication is the ability to share
information with people and to understand
what information and feelings are being
conveyed by others.
The Kommunication Karnival
• Verbally or vocally including the tone and
pitch
• Gestures
• Facial Expressions
• Eye Contact
• Signs
• Listening
Communication Carnival
Sender
Context
Context
Channel
Message
Feedback
Context
Context
Receiver
The Sender
• To be an effective communicator…
– Know the subject
– Know your audience
The Message
• Written, oral, and nonverbal
communication can be affected by..
– The sender’s tone of voice
– How the message is organized
– What is said and what is left out
– Personal feelings and intellect
The Channel
• Messages are conveyed through
channels..
– Verbally through face to face meetings
– Telephone/videoconferencing
– Written- letters, emails, memos and reports
The Receiver
Enters into the communication process with
ideas and feelings that will influence
their understanding of your message
and their response
The Feedback
• Comes in the form of verbal and nonverbal communication.
• Can come in the form of “Stories at Work”
The Context
• The context is all around, it is the situation
in which your message is delivered.
– Surrounding environment
– Culture
Breaking Down Kommunication
Barriers at all the Stages
• The Message- If it is to lengthy,
disorganized or error ridden you can
expect misunderstanding or
misinterpretation
-Take time to make your message clear
and concise..
-Use the KISS principle
Breaking Down the Barriers
continued..
• Use of poor verbal and body language can
confuse the message.
-Understand the words you are using.. In
other words don’t use words in the wrong
context.
- Body Language should match your
words!
Barriers in Context
• Occur when too much is offered too fast
• Sometimes less means more.. Be mindful
of the other persons demands and what is
going on around them
Making the Kommunication
Karnival go more smoothly
• We all communicate differently
– Understand your own communication style
– Understand the style of those with whom you
work or will be communicating
Self-Assessment Exercise
• Complete all 24 questions on the
questionnaire
• Review and discuss answers
• The communication process and working at ever
level to keep it clear
• Your audience
• Your own communication style
• The communication style of others
• That communication is more than just talking it’s
getting your point across exactly how you want it
to be understood