Interpersonal Communication Skills
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Transcript Interpersonal Communication Skills
Slide 1
Interpersonal
Communication Skills
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Slide 2
What is Interpersonal
Communication?
The process through which people create
and manage their relationships, or
exercising mutual responsibility in
creating meaning.
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Slide 3
Organizational Context
The organizational context of how
interpersonal skills are used can be
shown by the vast number of
interpersonal interactions such as:
Meetings
Delegation
Motivation
Facilitation
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Coaching
Problem Solving
Selling
Leading
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Slide 4
Interpersonal Skills
Man is a social animal
We must respect the views & sentiments
of others.
When we want to differ their views, we
must very politely give hints to them
without hurting their feelings
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Slide 5
Interpersonal Skills
listening
language &
communication
using
feedback
questioning
conflict handling
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Slide 6
ESSENTIAL INTERPERSONAL
COMPETENCIES
– Self awareness
– Control
– Motivation
– Acknowledging the interests of
others
– Communication skills
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Slide 7
Team Work
People
of either gender, different age groups,
qualification, status & skills work as a team
with a common objective of accomplishing the
task
The success of any organization largely
depends on the coordinated efforts of its
employees
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Slide 8
Group Dynamics
Team Roles
Team Development
Conflict & Resistance
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Slide 9
Assuming Team Roles
SelfOriented
TeamMaintenance
TaskOriented
Controlling
and Diverting
Encouraging
Initiating and
Coordinating
Withdrawing
Harmonizing
Seeking Information
Seeking Attention
Compromising
Setting Procedures
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Slide 10
Effective Teams
Have a clear objective
Share a sense of purpose
Communicate openly and honestly
Reach decisions by consensus
Think in creative ways
Know how to resolve conflict
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Slide 11
Resolving Team Conflict
Proaction
Fair Play
Research
Communication
Alliance
Flexibility
Openness
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Slide 12
Overcoming Resistance
Express Understanding
Uncover Resistance
Evaluate Objections
Withhold Arguments
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Slide 13
Understanding
Two Questions?
What do we know about our abilities?
What do others know about our abilities?
Self
Known
Unknown
Others
Known
* Based on the Johari Window of Interpersonal
Development
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Slide 15
The Johari Window Model —
Joseph Luft and Harry Ingham
The Johari Window is a communication
model that can be used to improve
understanding between individuals in a
group.
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Slide 16
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Slide 21
Aim is to increase the open
area
Feedback develops the open area by reducing the
blind area.
The open area can also be developed through the
process of disclosure, which reduces the hidden
area.
The unknown area can be reduced in different ways:
by others' observation (which increases the blind
area); by self-discovery (which increases the hidden
area), or by mutual enlightenment - typically via
group experiences and discussion - which increases
the open area as the unknown area reduces.
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Slide 25
Effective interpersonal
communication can be achieved
by :
Treating each other with respect
Not interrupting one another
Not volunteering others
Speaking only for ourselves
Speaking but not too often or for too long
Challenging the behavior not the person
Respecting confidentiality
Accepting mistakes
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