Transcript Human Relations Chapter 10

Interpersonal Skills
Chapter 10
Marketing 1
Marketing, Interpersonal Skills, Chapter 10
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Human Relations
 It is very important in business to work well
with others. If you are able to get along with
your peers, you have a better chance of
success within your company.
 #1 reason people are fired from their jobs is
because they cannot get along with others.
 “Make friends; not enemies.”
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Body Language
 Body language is the gestures, posture,
mannerisms, and eye contact through which
a person communicates thoughts to others.
 60% - 80% of what is communicated comes
from body language.
 Be aware of your posture when you are at
work.
 Learn to control/manage your facial
expressions.
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“Soft Skills”
 Skills that are not easily taught and learned
are called soft skills. Soft Skills will help you
succeed in business. Examples are:
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Friendliness, Courtesy, and Tact
Personal Ethics
Creativity, Initiative, and Responsibility
Attitude
Self-Control and Orderliness
Self-Awareness and Willingness to Change
Empathy
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“Schmoozing”
 Move out of your comfort zones and strike up
conversations with people you do not know.
 The key to schmoozing is sincerity. When
talking to others, always be sincere with
compliments.
 Many people at the top of their fields are
great schmoozers. This is how they make
new contacts and create new business.
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Teamwork
 A team is a group of people that work
together in order to achieve a goal.
 Teamwork is the skill they use to achieve that
goal.
 Successful teams are good at:
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Training
Team Planning
Setting Team Goals
Assigning Roles for Team Members
Sharing Responsibility and Shared Leadership
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Being a Valuable Team Member
 Make the team’s goals your top priority.
 In meetings, listen actively and offer
suggestions.
 Build positive group dynamics with team
members.
 Communicate with team members outside of
meetings.
 Resolve conflicts among team members.
 Respect all members of the team
 Inspire other employees to get involved.
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In-Class Assignment
 This chapter is about getting along with
others and showing sincerity in compliments.
 Your assignment is to select a teacher,
administrator, or coach that has made an
impact on your life.
 Then, hand write that person a thank you
letter telling them how they impacted you and
how they have improved your life.
 Letters will be distributed to the teacher
selected.
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