Transcript Document
Interpersonal communication is an exchange of information between two or more people. During interpersonal communication there is message sending and message receiving. 2 The Quality Of Our Interpersonal Communication Will Determine The Quality Of Our Work And Quality Of Our Life Interpersonal Communication Skills Can Be Learned 3 1. 2. 3. 4. 5. Conversation Listening Body language Emotional Awareness Personal Appearance 4 Keys to Effective Conversation: Avoiding Unnecessary Detail Don’t show off with technical knowledge, be considerate of the other person. Don’t bother them with detail they do not understand and don’t care for. Communication is a 50 – 50 process Try not to dominate a conversation; give the other person a chance to speak. Smile This helps put the other person at ease; smiling also gives us self-confidence and helps put us in the right frame of mind. Avoiding Controversial Topics Criticize by asking questions There is nothing more frustrating than having to keep repeating yourself. Do Not Insist on Having the Last Word Merely ask questions, which sow seeds of doubt in the mind of the other person. Speak Clearly and Slowly Look for topics of shared interest. A good conversation is not about proving that you are always right; if you insist on having the last word to every argument then it will make the conversation go on far too long. Pay Attention to Signals If we remain aloof from the body language of other people, we just get wrapped up in our own agenda and annoy other people. 5 Be confident, cool, and relaxed Be yourself – do not belittle yourself but at the same time do not be arrogant – must show respect to all parties Be assertive – do not let other people step on your head Give your opinion if you don’t agree – with full diplomacy and respect 6 Make eye contact and give attention Concentrate – do not let your mind wonder to other places. Wait until he or she finishes his or her sentences. Do not be too fast to conclude. using phrases such as ‘that’s amazing idea, that’s interesting story, please tell me more’ Do not interrupt or try to finish sentences while someone is talking to you. Listen to ideas, not just words. Give encouragement for people to keep on talking or to tell you more by saying ‘yeah’ ‘oh like that’, nodding your head and continue eye contact. Ensure that you understand what they said by repeating it back to them Do not look at other places or do other things while listening to people talking to you Show that you are actually listening to them with full interest But do not do it too close or too long Give your response when you are truly sure he’s finished his points. Do not focus on what you are going to say. Your main focus should be on what the other person is saying 7 Proper body language Smile Stand/sit-up; facing the other person/people Nod your head to show that you understand or agree or that you are following the conversation attentively. Give space so that everyone can see each other’s face if you are talking in a group. Mirroring Mirror the same body posture with those you are talking to – if they are standing with there arms crossed, you do the same, if they are holding a cup, you do the same. “Mirroring” will create a more friendly and relaxed atmosphere between you and the other person. Avoid : Yawning, Scratching your head, Fidgeting, Digging in your ears, nose, and other sorts of inappropriate actions 8 the consciousness of your moment-to-moment emotional experience and the ability to manage all of your feelings appropriately Emotional awareness provides you the tools needed for understanding both yourself and other people, and the real messages they are communicating to you. 9 Emotional awareness helps you: Understand and empathize with what is really troubling other people Understand yourself, including what’s really troubling you and what you really want Stay motivated to understand and empathize with the person you’re interacting with, even if you don’t like them or their message Communicate clearly and effectively, even when delivering negative messages Build strong, trusting, and rewarding relationships, think creatively, solve problems, and resolve conflicts 10 Emotional awareness is a skill you can learn You can develop emotional awareness by learning how to get in touch with difficult emotions and manage uncomfortable feelings anger, sadness, fear, disgust, surprise, and joy. When you know how to do this, you can remain in control of your emotions and behavior, even in very challenging situations this will help you communicate more clearly and effectively. 11 Personal appearance is an often disregarded part of communication and presentation skills. When you are speaking you are representing your organization and yourself, but it is still you on the front line. It is you that the other person, group, or audience sees and before you have time to open your mouth and give an account of yourself, certain assumptions, both consciously and subconsciously, have been made. First impressions are very important they can be about attitude as well as dress. Visual impact is at least as important as verbal impact people will very quickly make assumptions based on your facial expressions, the clothes you wear, and how well groomed you are. 12 There are many reasons why interpersonal communications may fail. In many communications, the message (what is said) may not be received exactly the way the sender intended. It is important that the communicator seeks feedback to check that their message is clearly understood. 13 Common Barriers to Effective Communication: The use of jargon. Emotional barriers and taboos. Not being able to see the non-verbal cues, gestures, posture and general body language can make communication less effective. Language differences and the difficulty in understanding unfamiliar accents. Expectations and prejudices which may lead to false assumptions or stereotyping. Some people may find it difficult to express their emotions and some topics may be completely 'offlimits' or taboo. Lack of attention, interest, distractions, or irrelevance to the receiver. Differences in perception and viewpoint. Physical disabilities such as hearing problems or speech difficulties. Physical barriers to non-verbal communication. Over-complicated, unfamiliar and/or technical terms. People often hear what they expect to hear rather than what is actually said and jump to incorrect conclusions. Cultural differences. The norms of social interaction vary greatly in different cultures, as do the way in which emotions are expressed. For example, the concept of personal space varies between cultures and between different social settings. A skilled communicator must be aware of these barriers and try to reduce their impact by continually checking understanding and by offering appropriate feedback 14 The components of interpersonal communication govern the effectiveness of our communications they may be simple to understand but can take a lifetime to master. No form of communication is simple, there are many reasons why communication is taking place, how it is taking place and how messages are being broadcast and received. Variables in communication, such as language, environment and distraction as well as the individuals involved in communicating all have an effect on how messages are sent, received and interpreted. At any point in communication any misunderstanding, regardless of how small it may seem, will have an effect on the message that is being received. Through self-awareness and good intrapersonal communication we can strengthen the effectiveness of our interpersonal communication 15 1. Mastering the two basic types of communication is the key to successful socialization. 2. The ability to communicate ideas, thoughts and feelings serves as the basis for all successful human interaction. 16