Transcript Barriers to Effective Communication

Barriers to Effective
Communication
Time
Scenario
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Will be in an interactive video
format
Will consist of two videos
First will show how time can be
a barrier and the second how it
can be used effectively to aid
communication
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It will take place on a general ward
It will begin with a client with an
intellectual/learning disability trying
to ask a nurse for help
The nurse will stop and stand over
the client asking abruptly ‘’what do
you want’’
Client has only non-verbal
communication skills
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Then a clock will appear it will
giving the person using the RLO
10 seconds to try and figure out
what the client wants
This will be made difficult by
having the client only begin to
try and communicate what they
want in the 10 seconds
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The user will then be asked what
they think the client wanted from the
nurse
They will be given 4 options
Client wished to use the toilet
Client wanted a drink
Client was hungry
Don’t know
When they get it wrong or answer
don’t know a new video will appear
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It will show a calm nurse who
sits next to the client in order to
communicate and calmly asks
the client ‘’ how can I help you
and take your time there is no
rush’’ and then a clock will
appear giving the user 60
seconds to figure out what the
client wants
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The client should then proceed to be
seen pointing and making gestures
that mean nothing at all to make the
person watching the video be patient
enough to wait.
To ensure the message of how time
is important the universal sign for
drink should not be used by the
client at least 30 seconds into the
second video
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They may stop the video at any
time if they feel they know the
answer the will be given three
choices which will be
Client wished to use the toilet
Client wanted a drink
Client was hungry
The correct answer being the
client wanted a drink
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Then the nurse says ‘’oh you
would like a drink’’ the clients
nods yes in answer and the
video ends and asks the user
the question ‘’Did you ever think
that one minute could make a
difference’’