Transcript Language and Communications

Language and Communications
Understand what is involved with
choosing the correct method
How do we communicate?
Sender
e.g. people,
computer
systems
Communication
Method
e.g letter, memo,
telephone call
Receiver
e.g. people,
computer
systems
What to think about when deciding what
communication method to use
Time
Formality
Occasion
Expense
Communication
Tool
Geography
Impact
Audience
Convenience
Ways of communicating
Verbal
e.g. chatting,
apologising
Written
e.g. letter,
application form
Types of
Communication
Visual
Maps, Pictures,
Drawings
Expressive
Smiling, frowning,
hugging
Verbal communication
Types of verbal communications
•Chatting
•Enquiring
•Apologizing
•Delegating
•Directing
•Advising
•Informing
Acronym that ensures success
with this type of communication
T
A
Think before you speak
L
K
I
N
Listen to all aspects of the conversation
•Challenging
•Debating
Analyse what is said before you respond
Kind words are free
Insults carry a price
Never seem distracted when somebody
is talking
G
Give as much attention to the
conversation as possible
Written Communication
•
•
•
•
Application form
Contract of employment
CV
Driving licence
• Agenda for a meeting
• E-mail
• Birthday card Letters
Visual Communication
Drawings
Maps
Pictures
Visual
Draft
designs
Charts
Communication
Moving
Images
Graphs
Static
images