Communication and Structures
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Transcript Communication and Structures
Organizational
Communication
Chapter 12 Recap/Discussion
Organizations
Communication AND Structure
Related?
If so, how?
Relationship (of both) to organizations?
Organizational Communication
Structure
Networks (social, task, ad-hoc, overlapping)
Role of context and external environments
Formal Communication
Downward
Impact on organization’s culture?
Upward
Limited in organizations – why? agree?/disagree?
‘Just a gesture’ – huh? agree/disagree?
Impact on organization’s culture?
Horizontal
Benefits? Issues?
Impact on organization’s culture?
Formal Communication
Organizational Charts Communicate:
Structure
Power and authority
Rules for communication
Lunenburg, F. C. (2010). Formal Communication Channels: Upward,
Downward, Horizontal, and External. Focus on Colleges,
Universities and Schools, 4(1), p. 1-7.
Technical & Vocational Training Corporation
Formal vs. Informal
Not formally defined
Not based on organizational roles or rules
Benefits and/or issues with informal?
Popular example = the grapevine
Grapevine
Pros or Cons
https://www.youtube.com/watch?v=OeEphjImzsA
http://www.forbes.com/sites/work-in-
progress/2012/05/22/how-to-prune-your-organizationalgrapevine/
Organizational Culture
Learning the Culture through
Communication Practices
Vocabulary
Stories (corporate, personal, collegial)
Rites and Rituals
Structure (roles, rules, policies, communication networks)
Others?
Websites
Mission Statements
Promotional Materials
Office Spaces
A Crisis (and PR)
Impact of Crisis on Barneys?
http://www.youtube.com/watch?v=nhI-Etg6d2M
Inside the Office vs. Outside the Office?
Mentioned with constitutive rules
Should you hang out with coworkers outside of the office?
Boss vs. Coworkers?
https://www.youtube.com/watch?v=ilTPRUwGH5A
Examples of Organizational Culture
https://www.youtube.com/watch?v=9GxGiuUQdoU
https://www.youtube.com/watch?v=i7_R921f1OA
https://www.youtube.com/watch?v=5CcLIPaUz3E
http://www.youtube.com/watch?v=sitEqG6axaA
https://www.youtube.com/watch?v=4MqiHurbexE
HCA #8
Visit an organization’s website; explore three “tabs/sections” that teach
you more about the organization. Note: If you pick an online store, you
will probably need to scroll to the bottom. You cannot look at tabs that
simply sell specific products. For example: www.walmart.com (you cannot
use Wal-Mart for your assignment)
Tell me what you learned about the organizational culture and what it
communicates to potential clients and employees. Discuss the
organization’s use of verbal and nonverbal communication. You must pull
out specific examples from the website. Factor in what you learned in
Chapter 12
1-3 paragraphs; double spaced (Note: if it is 1 paragraph—it should NOT
be a 3 sentence paragraph)
Come prepared to present