Transcript That Affects You Too?

That Affects You Too?
Casey Capps- Registrar, Martin Methodist College
Olivier Charles- Director of Admissions and Recruitment, Auburn University at Montgomery
About The Presenters
Introduction
•The ability to effectively communicate with others is one of the most powerful tools for personal and/or
professional success.
•Most people are challenged by the many day-to-day interactions with co-workers, family, and friends.
•Emotion, communication, and conflict are present in all human interactions and affects each of us in
different ways.
•Everyone manages emotion, communication, and conflict from habit –patterns and styles developed
early in life and over time.
•One of the quickest ways to alienate yourself from other people is to communicate unsuccessfully.
•80% of problems in the workplace are communication related.
Communication in the Workplace
Most of us spend the majority of lives
communicating with people, shouldn’t we
be good at it?
Why is communicating at work so
different?
Situations in Our Offices
Casey
Olivier
 Important Dates Regarding
Graduation and PreRegistration
Application Deadline
 Processes and Academic
Forms
Separate School
Requirements (nursing,
engineering)
 Federal Guidelines and
Regulations
Scholarship Deadlines
Why Is Communication Important Across
Departments?
Trust
Efficiency
Reduces Conflict
Comradery
CUSTOMER SERVICE
#1 Rule: Know Thyself
 Assess your current communication level
 Get feedback from other offices and students
 Find out what is working and what is not
 Communication doesn’t just happen; your style is based on your experiences
that over time have developed into a pattern of attitudes and actions.
 It is a continuous cycle. Your experiences influence your thoughts. Your
thoughts, over time, become your attitudes. These attitudes become the
blueprint for new experiences, which develop into patterns of behavior.
Creating the Right Organizational Structure
and Environment
HOW?
Get Out of the Office
o Schedule meetings in other buildings
o Walk around and talk to people
o Schedule time to build relationships
o Go to campus events
Get to Know the People at Your Institution
 Find out which responsibilities each
person has in each office
 Ask a co-worker to lunch
 Use ice-breakers at meetings
 Always tie ice breakers to teamwork, office
morale, customer service, etc.
It’s easier to help a student solve a
problem when we are talking to a
friend and not a position.
Set Boundaries
 You need to be seen as credible.
 Friendships and professionalism
 Make sure you are managing these friendships in a way that shows you are still being
fair to others.
 Ethics
 FERPA
 While it is important to build these relationships in order to help a student solve a
problem, make sure you are still adhering to FERPA regulations.
 Gossip & Office Politics
 Getting trapped in gossip or office politics can do the exact opposite of what we are
trying to achieve. It can isolate you from your co-workers and create unnecessary
friction.
 Talk to people directly if something comes up instead of going to your friends.
How Do You Communicate Changes Across
Your Institutions?
 Email
 Newsletters
 Post Cards
 Phone Calls
 Meetings
 Signs
 Social Media
What has worked and what hasn’t?
Spell it out (Receiver/Sender)
Ideas on How to Begin
 FAAB Meetings
 “Speed Dating” approach
 Brown Bag Sessions
 Events, Financial Aid and Student
Accounts, Scholarships, Admission
Requirements
 University-Wide Newsletter
 Student Services Group(once/month)
 Annual Meeting with each College
and Athletics
 Gallup StrengthsQuest
Questions and Comments?
Contact Information
Casey Capps
Olivier Charles
Registrar
Director of Admissions & Recruitment
Martin Methodist College
Auburn University at Montgomery
[email protected]
[email protected]
931-363-9809
334-244-3668