Transcript ILM Certificate in Management

Giving and Receiving
Feedback
Giving and Receiving
Feedback
Aim of session:
To give the Manager the basic skills and
knowledge to give and receive feedback in
the workplace.
Giving and Receiving
Feedback
Learning Outcomes:
At the end of this session the student will be
able to:
 Understand the nature and importance of
feedback
 Use feedback to check the effectiveness of
communication
Giving and Receiving
Feedback
Learning outcomes (cont.)

Use feedback to improve the performance
of others
 Use feedback to motivate individuals
 Invite and accept feedback to improve own
performance
Giving and Receiving
Feedback
Feedback is:

An ongoing, continuous process
 A key management tool
 Aimed at an individual or a team, to inform
them about the effect of their actions, and to
improve performance
 Done well, a motivator
Giving and Receiving
Feedback
Positive vs. Negative Feedback:
Giving and Receiving
Feedback
Positive Feedback:

Focuses on issues
 Looks to the future
 Looks for joint solutions to problems
 Makes specific comments
 Deals with particular situations
 Communication style is friendly, open
Giving and Receiving
Feedback
Negative Feedback:

Focuses on the person
 Harks back to the past
 Allocates blame
 Makes generalisations
 Uses words such as “always” or “never”
 Communication style is aggressive/hostile
Giving and Receiving
Feedback
Receiving Feedback:

A valuable experience
 Seek it actively – from line manager, peers,
your team
 Consider carefully what has been said, ask
for specific information if not given
 Do not be defensive, get offended/upset
Giving and Receiving
Feedback
Receiving Feedback (cont):

Search for opportunities when you are
trying something new to receive feedback –
either on your own performance, effect of
something new on the team, etc.
 Act promptly on feedback received to
correct. Ask for help if necessary.
Giving and Receiving
Feedback
Case study Presentation by Students
Giving and Receiving
Feedback
Summary:

Positive feedback is a valuable experience.
It can assist us to improve future
performance and act as a motivational tool.
It strengthens the working relationship.
 Negative feedback (destructive criticism) is
de-motivational and creates difficulties in
future working relationships
Giving and Receiving
Feedback
Evaluate experience