Transcript No Slide Title

Talking to Management about
Job Analysis:
It’s Not About You
Presented to:
Job Analysis Class, USF
February 27, 2003
Presented by:
Joan Brannick, Ph.D.
About You
• Name
• Previous work
experience
• Research area
• One
question/issue
About Me - Job Analysis Experience
•Undergrad/grad school
•Tampa Electric
•Naval Training System Center
•Eckerd Corporation
•Tampa Electric
•Cargill, Inc.
•CenturyTel
Today’s Topics
• Job Analysis Communication Issues
• I/O-Management Communication Issues
Specific Job Analysis Issues
Pre-Job Analysis Questions
• Who – wants it, uses it, does it, supervises it
• What – the problem(s), the issue(s)
• When – timeframe/deadlines
• Where – part of company/all of company
• How – the process, people, time, budget, etc.
• Why – the purpose, the solution
FAVORITE JOB ANALYSIS
INTERVIEW QUESTIONS
Keep in Mind . . .
• Selection focused
• Tasks are a given
Interview Question #1
What 4-5 characteristics or skills does someone
need to have to be successful in this job? Why?
Interview Question #2
Tell me 3-4 adjectives that best describe
this organization as a place to work.
Interview Question #3
What are the 1-2 most common reasons
people voluntarily/involuntarily leave this job?
Interview Question #4
What is the number one expectation that people
have about this job/company that is not met?
Interview Question #5
We’ve covered a lot of ground in a short period
of time. Is there anything else that you think is
important for me to know that we haven’t
discussed already?
Lessons Learned
• Consider your audience.
• Partner with rather than preach to.
• Be prepared.
• Use the 80/20 rule in interviews.
• Begin with the end in mind.
I/O-Management
Communication Issues
Differences in Communication in
Grad School vs. Business
• Purpose
• Approach
• Language
Purpose of Communication
in Grad School vs. Business
• More similar than different
• Audience understands (it’s not about you)
• Audience thinks it is important (it’s not about you)
• Audience motivated to take action (it’s not about you)
Approach to Communication
Grad School
Persuasive/informative
Impact-literature
Business/Management
Persuasive/informative
Impact-organization
Impact
• Impact – Contribution to the
literature
– New
– Contribute to theory
– Contribute to practice
• Impact – Organization
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Quality
Quantity
Time
Cost
Approach to Communication
Grad School
Informative/persuasive
Impact-literature
Business/Management
Persuasive/informative
Impact-organization
Individual/expert
Collaborative/experts
Problem/process-focused
Objective/data
Solution/outcome-focused
Subjective/opinion
Objective vs. Subjective
No data without stories,
no stories without data.
Professor of Sims Wyeth, Management Consultant
People want data, they remember stories.
Joan Brannick, Consultant/Author
Approach to Communication
Grad School
Persuasive/informative
Impact-literature
Business/Management
Persuasive/informative
Impact-organization
Individual/expert
Collaborative/experts
Problem-focused
Objective/data
Narrow/similar audience
Solution-focused
Subjective/opinion
Broad/diverse audience
What is proposed
How it’s proposed
Language is Important
Language affects how people feel
about themselves and about you:
•You are competent
•You are arrogant
•They want to help you
•They are stupid
Grad School/IOOB Speak
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Task Inventory
Functional Job Analysis
Job Element Method
Taxonomy
PAQ
C-JAM
Attributes
Ipsative
Likert
Business/Management Speak
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Task listing
Performance areas
Job description
Job classification
Job evaluation
Competencies
ADA
Essential functions
Talking to management about job
analysis is NOT about this . . .
Talking to management
IS about this . . .
• Know your audience.
• Will they understand your
message?
• Will they think it’s
important?
• Will they be motivated to
take action?
QUESTIONS/CLOSING