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Computer Mediated Communication: Pre-lab Lecture Slides Computer-Mediated Computer Communication Mediated Communication Asynchronous (one-way) examples • Voice mail or e-mail Synchronous (two-way) examples • IM/chat/Telephone/Videophone, Skype, Interactive multi-user games What are some Computer Mediated Communication tools?: a typology Identify the Asynchronous vs. Synchronous techniques in the cloud Instant Messaging Voice Mail Electronic Communication Faxing Tools E-Mail Web Publishing What are some Computer Mediated Communication tools?: a typology Identify the Asynchronous vs. Synchronous techniques in the cloud Chat Systems Virtual Meeting Systems Data Conferencing Electronic Conferencing Tools Discussion Forums Videoconferencing Voice Conferencing What are some Computer Mediated Communication tools?: a typology Document Sharing Task and Project Management Workflow Systems Collaborative Work Management Tools Calendaring and Scheduling Knowledge Management Identify the Asynchronous vs. Synchronous techniques in the cloud Why use CMC tools? As the world flattens with increased globalization, being able to effectively communicate and collaborate over distance has become a critical skill. Collaboration Tools These tools can help bridge the distance between groups and assist in effective collaboration. Communication evolves into collaboration! Group Decision Support Systems (GDSS) A Decision Support System that meets the needs for a group decision. Provides support in group decision-making settings. A GDSS allows you to communicate with group members that are in the same building or half-way across the world. Characteristics of a GDSS • Should be easy to use • Help facilitate the decision-making process Support Brainstorming Encourage Group Consensus (voting, gap analysis) Allow Anonymous input Reduce negative group behavior What else? Cloud Computing • Services on the Internet: – Computing power – File storage – Applications • You don’t know (or care) which specific server your files are on. • Provider takes care of server administration and backups. • Google, Amazon, HP IBM, Sun are big players. Software as a service “enabled by the “cloud” • Traditional model: – – – – You “buy” software You install it on your computer You install updates You pay for new versions… repeat • Software as a service: – – – – You “rent” software You access it via a browser or special “client” program New versions and fixes taken care of by provider SalesForce.com CRM is a good example Google Applications vs. installed software • Google has a new vision for computing ! • Google free file storage and e-mail • Google applications (spreadsheet, word processing, presentations) – That can be shared via “the cloud” • Google sites (free web sites) Microsoft doesn’t like it. Why? Input Processing Output Feedback (IPOF) Is a model and analysis tool used for all IS systems. You will be applying this as an analysis technique to a case in lab using a Computer Mediated Collaborative Communication System. We will work on this in person today and electronically in the CMCC lab. Input/Output/Processing/Feedback The IPOFS technique In-class exercise: Identify components for the Student Records System at Siena – Web for students (banner). This is a type of Enterprise Resource Planning Information System. Enterprise Resource Planning is the integration of all the organization’s principal processes. Kroenke, Using MIS, Second Edition, Page 511 IPOFS example • For Banner Student Records: o Inputs o Processing o Outputs o Feedback (how is system performing?) o Stakeholders Individuals or organizations that have an interest in the operation or outcome of the system. To prepare for CMC Lab: 1. Complete the pre-lab assignment. 2. Know your schedule. You will need to enter a week’s worth of classes, meetings, etc. into your Google Calendar during the CMC lab.