Transcript Communicating From Within

Communicating
From Within
Kanwa tho
2013 Lodge Leadership
Development
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Introduction
• Objectives:
– Improve and practice communication skills
– Speak and Listen more effectively
– Lodge Communication Expectations
• Communication=Sharing Ideas
• Vital Leadership Skill
• Always communicating!
– Name some examples?
Theory of Communication
• Aristotle: Three parts to communication
– Sender
– Message
– Receiver
• Metaphor
– Passing a football
– Others?
There’s More!
• Communication is not one-directional!
• Proper communication flows both directions
• Shared responsibility for communication
It’s About Respect
• Speaker must make sure he sends the message
well
– Preparation
– Attentiveness
– Clear and Concise
• Listeners must make sure they understand
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Ask for clarification
Be attentive
Take notes
Do not distract others or the speaker
Part One: Listening
• It’s first because it’s more important!
• Activity: Turn to a person sitting next to you
– Winner: On my go, who can say the other’s name first?
– Did they get it right? Could you even tell?
• Two ears, one mouth
Tips for Listening
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Ask/answer questions frequently
Repeat/rephrase the message in your own words
Try to make eye contact with speaker
Do something with your hands
– Take notes
– Eat snacks
Part Two: Speaking
• Recall: Three parts to communication
• Packaging the Message
– “News Story” method:
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Who
What
When
Where
Why
How?
Public Speaking
• Use Neutral Position
• Goal: be inviting, confident, and
open
• Steps:
– Stand comfortably with arms free at sides
– Straight posture
• Be aware of:
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Feet
Hands
Mouth
Ears
Eyes
Feet
• Where should you stand?
– Where is the audience?
– Sunshine
– Projector
• How much should you move?
– Approaching the audience
– Avoiding pacing
Hands
• Most expressive in body language
• Gestures
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Open upward palms=Approachable
Palms down=Powerful
Pointing=Confrontational!
Overactive=Distracting!
• Places to avoid
– Pockets
– Crossed arms
– “Fig Leaf”
Mouth
• Project, don’t shout
• Speak clearly, don’t rush
• Vary speed and pitch, don’t be monotone
• Smile! 
Eyes
• Eye contact
– ~3 seconds per person
• But…this is intimidating! Why!?
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Displays confidence
Keeps their attention
Communicates emotion and energy
Makes audience connect with you
Ears
• Listen to audience
– Are they paying attention?
– Are they awake?
– Are they bored/disinterested/hungry?
• Engage audience; ask questions frequently
– Ensure information retention
• Pay attention to listeners’ needs
General Posture
• Straight and tall
• Confidence
• Get out from behind the podium
• EYE CONTACT!!!
Review: Neutral Position
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Feet
Hands
Mouth
Eyes
Ears
Posture
Being Professional
• Avoid bad-habit filler words and, like, ya know…
uhm… awkward pauses, things like that.
• Suggesting a change/sharing an idea:
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Summarize reason for talking with them
Share idea(s)
Provide context (“News Story” method?)
Reinforce position and benefits
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Why it makes sense
How it helps in the big picture
Short-term benefits
Appeal to Self-Interest (what’s in it for them?)
– Steps to implementation
Summary
• Three parts to communication
– Sender, message, receiver
• But communication flows both ways!
• Listening
– Focus on understanding
– Be able to repeat their message in your own words
• Speaking
– Neutral Position
– Being Professional
– Getting your point across & packaging
Final Bit of Advice
• “Make sure you have finished speaking before your
audience has finished listening.” -Dorothy Sarnoff
Lodge Communication
Expectations
• Effective use of several modes of
communication is vital for a leadership body
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Face-to-Face
Phone Call
Email
Facebook Message or Group
Text Message
Skype or Conference Call
• Work of the LEC does not happen at LEC
meetings!
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Lodge Communication
Expectations
• Defined and mutually agreed-upon rules hold
everyone accountable
• Examples:
– Preferred methods for various degrees of importance
– Reply to emails (when?)
– Submit reports (how?)
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