Transcript Chapter 5: Communicate - The University of West Georgia

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Page 42: If late enter quietly, wait to be
dismissed, don’t talk while the professor is
talking, don’t ask professor to “break the
rules”, don’t sleep in class, turn off phones….
2 As + 1 B + 1 C @ 3 Credit hrs each =
((4*3)+(4*3)+(3*3)+ (2*3))/(3+3+3+3) =
(12+12+9+6)/12=
39/12 = 3.25
BONUS 30% left during the first year….
Nearly 50% never completed their degrees – pg
49
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Briefly discuss the Sapir-Worf Hypothesis.
(Hint: research on relationships among
language, culture, and thought).
The book presents 15 Standards for Dealing
with Difficulty People and Managing
Conflict. Define or discuss one of them.
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What are some of the key elements of good
communication?
◦ Know your audience
 How to understand them
 How to work with them
 How to manage conflict
◦ Know yourself
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What will good communication impact?
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Education
Relationships
Career
Future
Friends, Values, ethics
YOUR CHARACTER
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Communication is a shared experience: Examples –
◦ Verbal Communication – presentation and/or interactive, speaking AND
listening
◦ Written Communication – Papers, Reports, Journal Entries, Emails, Texts,
even notes on the fridge
◦ Body Language – Eye Contact, Nods, Body Position, Yawns, etc
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SIX ELEMENTS of Communication
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The
The
The
The
The
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Source
Message
Channel
Receiver
Barriers
External Noise
Internal Noise
Interference
Poor Communication habits
◦ Feedback
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The language we know, hear, and speak
determines the way we interpret and
understand the world.
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A dynamic form of communication between
two (or more) people in which the messages
exchanged significantly influence their
thoughts, emotions, behaviors, and
relationships”
Typically not “static” (reading a paper) but
fluid and constantly changing, potentially
impacting the relationship in the process.
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Non-issue 15+ years ago.
Today it is considered a vital subcategory of
interpersonal communication study
◦ Easier to convey bad news
◦ Infer/Imply emotions:
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:)
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:P
lol, omg, imho, YELLING, …
High Speed access facilitates use of digital cameras
Consequently – though not as effectively,
emotions CAN be conveyed through CMC
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Never send an electronic message that you would
not want the public to see.
◦ BEWARE the FW:
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When using CMC, choose your words carefully, in
general sent messages cannot be “unsent”
Never send a CMC when you are angry,
frustrated, or stressed. If you write a message
under these circumstances, wait 24 hours and
re-read before sending – you may wind up
deleting it all together
When CMCing your Professors, ALWAYS use
proper grammar, avoid abbreviations (lol, omg,
imho) whenever possible. Act as if you’re
sending a handwritten letter.
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http://www.youtube.com/watch?v=kZnztwiW
Zo4&feature=fvst
Self-disclosure - How much are you willing to
let others know about you?
◦ It takes courage to reveal things about yourself
◦ It takes courage to listen too
◦ Always be careful what information you reveal and
to whom you reveal it.
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Some people like it, others avoid it like the
plague!
In life, you cannot elude it forever…
◦ You CAN make it something positive that brings
about change and win-win outcomes.
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Check your own behavior first. Don’t mirror
the behavior of the one you are dealing with.
Don’t take the other person’s attitude or
words personally. Most of the time they
don’t know you or your life.
AVOID physical contact with others at any
expense.
If you must give criticism, do so with a
positive tone and attitude.
Remember that everyone is sensitive about
him/herself and his/her situation.
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Do not verbally attack the other person; simply
state your case and ideas.
Allow the other person to save face: Don’t beat a
dead horse.
If you have a problem with someone or their
actions, be specific and let him or her know
ahead of time.
If someone shows signs o becoming physically
aggressive, get help early, stay calm, if
necessary, walk to a safe area.
Allow the other person to “vent” before moving
on to any negotiation or resolution.
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Try to create a “win-win” situation where
everyone can walk away having gained.
Determine if the conflict is a “person” conflict
or a “situation” conflict.
Ask the other person what he/she needs; try
to understand the situation.
Realize that you may be in the wrong.
Ask yourself “If this were my last action on
earth, would I be proud of how I acted?”
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Journals Due
◦ Free Writing
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Guest Speaker – Lt. G.E “Ned” Watson –
University of West Georgia Police Department
Questions?