Transcript Leadership

Administrative
Leadership
Managers vs. Leaders
 Motivation

» Needs
» Achievement drive
» Expectancy
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Job Satisfaction

Leadership
» Leadership qualities
» Leadership and power
» Theories of leadership
Glossary
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Leadership = influencing people
to strive willingly to attain the
goals of the organization
Management = coordinating
resources to accomplish goals
Motivation = sum of all energizing
forces internal and external to an
individual that results in behavior
Motives =
Need = physical or psychological
deficiency
Goal = aim of action
Power =
Motivation
Needs
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Motives
Achieve goals
Maslow’s Needs Hierarchy
Self-actualization
Esteem
Social
Safety
Physiological
» A satisfied need is no longer a
motivator
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Herzberg’s Two Factor Theory
» Maintenance factors
» Motivational factors
Achievement
Motivation Theory
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Need to achieve
» responds to _____
» seeks _______ challenges
» takes _________; wants
__________
Need for power
» enjoys __________
and exercise of power
» seeks ___________
Need for affiliation
» wants to be liked
» seeks ________, socializing
» joins ____________
Motivation
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Operant conditioning/
Reinforcement: people
perform in order to
__________ and ___________
» ____________ helps
determine ___________
Motivation
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_________theory: people
make decisions based on
expectations that their choice
will lead to a desired outcome
» expectancy that action
will __________
» ______ placed on the
reward
Job Satisfaction
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Individual’s general attitude
toward job (vs. _____, which is the
attitude of the group)
» related to turnover, absenteeism,
tardiness, accidents, grievances
» does satisfaction
performance?
» working conditions affect
satisfaction
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Foodservice is traditionally a ____
turnover, ___ job satisfaction
industry
» annual turnover rates of >100% for
hourly employees
Leadership
Authority is enough to get people to
_____________.
Leadership is needed to get people
to ________________.
Components of
Leadership
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Vision
» define and communicate
mission...
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Empowerment
» accepting responsibility,
especially for failures
» create sense of community, team
» remove _____________
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Consistency
» earn trust; be reliable
» integrity of words and action
Leadership
and Power
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Positional =
authority due to
_____
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Personal =
authority due to
__________
» Expert: respect
knowledge/
experience
» Connection:
networks valued
Theories of
Leadership
Scientific management
 Human relations
 Theory X and Theory Y
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Theories of
Leadership
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Situational management
» leadership L = (l,f,s)
» l: traits, personality
» f: attitudes, maturity, personality
» s: variables of the given
situation; e.g. how structured is
the task?
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Contingency theories
» there is no one “best” method
» leadership style depends on
task, power structure,
relationships
Dimensions of
Leadership Behavior
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_____-orientation
» “initiating structure”
» organization, procedures,
skills
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_____-orientation
» “consideration”
» relationships, trust, respect
Dimensions of
Leadership Behavior
Leadership
style
Follower
readiness
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Telling
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Unable and
unwilling*
Unable but
willing*
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Selling
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Participating
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Able but
unwilling
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Delegating
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Able and
willing
*Unwilling or insecure;
willing and confident