Transcript User Productivity Kit (UPK)

Dionex Corporation
 Designs, manufactures and sells chemical analysis
equipment
 Based in Sunnyvale, California
 Employs more than 1,200 people worldwide
 Revenues of over $327 million for its 2007 fiscal year.
Oracle infrastructure
 Initially implemented Oracle in 1999 on version 11.0
 Upgraded to 11.5.9, 11.5.10.2 and recently to 12.0.5
 Using financial, manufacturing and HR modules
 UPK initially implemented on version 2.7, later to 3.1.0
 Version 3.1.7 is now in development
 No significant user interface changes between 3.1.0 and
3.1.7
 3.1.7 allows for database in Oracle (but we are using MS
SQL 2005 for our database)
Presenters
 Curtis Beeman – IT administrator for UPK and other
database systems
 20 years with Dionex starting in Technical support
 [email protected]
 Almir Hrnjadovic – Global Process Owner for Order
Processing
 [email protected]
 John Peters – Oracle consultant
 [email protected]
Overview
 What is it
 Main working areas
 Publishing
 Architecture
 Features
 Recording – by Almir Hrnjadovic
 Oracle setup – by John Peters
What is it?
 Context sensitive help for Oracle and Siebel
 Can be used for other applications but there can
be licensing issues
 Always available—anytime, anywhere, at any
pace
Outline
 Preselects the appropriate topic
 Allows for searching
Main activity areas
 Library
 Outline
 Recording
 Editor
Library
 Like Microsoft Windows Explorer
 Folders and files can be copied and moved in a similar
manner
 It is typically organized by user, organization or task.
Outline
 Modules, sections and topics are
linked together
 Modules are the highest level of
the outline
 Sections are under these
 Topics are the lowest level of the
outline
 Contain the actual user created
learning content
 Topics can be moved, copied
and reused in an outline.
Recording
 The last user action and the frame video is captured
 A series of “frames” are created that become a topic
 More detail with Almir
Editor
 Customize such things as text in the bubble and areas
to be highlighted.
 Demo by Almir
Many publishing formats from
one recording
 Player
 HTML
 Documents
 Business Procees
 Job Aid
 Training Guide
 Instructor Manual
 Tests
Publishing
 Pulls recorded information and creates documentation
 Organizes published formats in folder system
Four player modes of help
 See It – an animated demonstration that looks like a
movie of the original recording
 Try It – practice in a simulated environment. User is
prompted for the correct action and receives help
 Know It – test your knowledge of a task in a simulated
environment. Pass / fail values can be set and results
tracked with UPK Usage Tracking
 Do It – guided through a task in a live environment to
be accessed as needed
HTML
 This format creates all the folders and files needed for
implementation on a web server
 Created as a static version of Try-It mode
 No plug-ins or installation needed for the user
Word doc outputs
 Business Process – procedures and conceptual
information
 Job Aid – a quick reference guide
 Training Guide -- a more complete guide for the user
with optional glossary markups at the end
 Instructor Manual – contain instructor notes on the
task
 Tests – contains the purpose of the test, test history,
time to test, test setup, and test procedure
Formats can be previewed
before publishing
Multi-user environment
 Supports many users accessing, editing, and recording content
 Content is on local PC until checked in
 3.1.7 Developer PC’s have a local Firebird database installed
 Checked in content on main server is on MS SQL or Oracle
 Content can be published in a number of ways-- by section of an outline,
by local or server content, by roles and to multiple destinations.
 Published player and / or HTML content is placed on an IIS or apache web
server
 User PC’s (XP) and application server (MS 2003 R2) are Windows systems,
incidentally VMware (using EXS) works well too
Online and offline work
 If a topic is checked out it can be edited without being
connected to the network.
Version control
 Supports a strict check in and check out
content control process
 When a topic is check out, the last
version can only be seen by the person
checking out the content
 Others can not edit the topic during this
time. When it is checked in, the new
version is available for viewing and
checking out by others. Previous
versions are always available for viewing.
Weakness
 Security – there is no control in the library. Anyone
can do anything.
Weakness
 Workflow – topics are assigned to a user and given a
state but anything checked in can be published
Weakness
 Editor frames with no numbering
Summary
 Record once but output many ways
 Minimal training for developers is needed
 Content can be viewed any time, any place at the users
pace and in different forms
 Version controlled
 Works well in a multi-user environment though not
perfect
 Huge savings in training and documentation
Like It - Love It - Gotta Have It
 Trial versions are available at
http://edelivery.oracle.com/
 I suspect you’ll “Like It”, “Love It” and maybe even
“Gotta Have It”