Transcript ProStart Year 1 Chapter 8 Working with People

ProStart Year 1 Chapter 8
Working with People
WHAT WOULD THE WORLD
LOOK LIKE IF WE WERE ALL
ALIKE?
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HOW THE WORLD LOOKS
WITH DIVERSE CULTURES
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LOOKING AT EMPLOYEE
DIVERSITY AS AN ASSET
 Customers can be drawn in and often feel
more comfortable if they see employees
with a similar heritage, culture, and
background.
 Employees of various backgrounds provide
a wide variety of ideas about marketing
approaches, menu items, service behaviors
and other aspects that can help
organizations attract and keep customers.
What are some steps for
developing positive attitudes
toward people?
Answer
 Become aware of your own stereotypes
 Learn about the different cultures
represented at an operation
DEALING WITH PEOPLE WITH DIFFERENT
CULTURAL BACKGROUNDS
 Be aware that not everyone has the same
behaviors you do.
 If you think you have offended someone, clarify
and apologize.
 See and treat people as individuals, rather than
members of a particular group.
INTERVIEW QUESTION
CATEGORIES
– PAST WORK EXPERIENCE
– EDUCATION
– ATTITUDE ABOUT WORK
– PERSONAL INTERACTION SKILLS
– CHARACTER
TO ASK OR NOT TO ASK?
Which of these topics can an employer not ask about
when interviewing a job applicant?
-Weekend Availability
-Lunch shift availability
-Physical conditions that
would affect job performance
-Reliable transportation to work
-Parents’ Names
-Languages spoken
-Prior arrests
-Overtime availability
-Marital Status
-Religion
-Credit History
-Ethnic background
-Maiden name
-Race
-Honors received
-Felony convictions
-Children
-Hair color
-Country of Origin
Answers
Employers cannot ask you about:
-Ethnic background
-Maiden Name
-Credit History
-Race
-Prior Arrests
-Marital Status
-Country of Origin
-Religion
-Parents’ Name
-Languages Spoken
-Children
-Hair Color
How can Employers Prepare for
Interviews?
Open or Closed?
Which of the following interview questions are
open-ended (O) or closed (C)?
-How do you take criticism?
-Can you work the late shift?
-What motivates you to put forth your greatest effort?
-How do you determine your priorities?
-Are you prepared to perform duties that may not be part of
your job description?
-Have you ever operated a cash register before?
-Why should I hire you?
-Why are you leaving your current position?
How to Make a New Employee Feel
Comfortable on the First Day
 Let all the employees know that the new person is
starting.
 Tell all employees the new person’s name and
title.
 Tell all employees who the new person will be
working with.
 Show the new employee around the operation.
 Be available to answer the new employee’s
questions.
WHY IS TRAINING IMPORTANT?
 Well-trained employees have the skills,
knowledge, and confidence to perform their jobs
well.
 Well-trained employees are motivated to stay on
the job longer.
 Well-trained employees have fewer safety-related,
on-the-job accidents.
 Training encourages employees to work together
as a team.
 Training allows managers to objectively evaluate
employee progress through a training program.
The Five Key points of Effective
Employee Training are:
1. Both the employee and trainer must be
motivated.
2. Training should be designed for the individual
trainee and the task to be learned. All trainees
do not learn at the same rate.
3. The trainee should be continually involved in the
training.
4. Realistic goals must be set so that the trainer
and trainee know what is to be accomplished.
5. Feedback is essential to help the trainee
remember each task. Positive results should
always be emphasized, even when correcting
the way an employee performs a task.
Skills Best Taught with On-the-Job
Training:
 Cooking and preparing menu items
 Operating cash registers
 Sanitizing Utensils
What other skills can you Name?
Group Training is Best for:
 Orienting New Employees.
 Large groups of temporary summer
employees.
Can you Name others?