Transcript Slide 1
Using Process Mapping to Assess and Improve eResources Workflow Kelly Smith Charleston Conference November 3, 2010 Workflow Tools http://www.flickr.com/photos/geishaboy500/100043823 Workflow Process Mapping Database Acquisition “Before” Workflow Vendor Acquisitions Staff eResource Librarian Administrative Coordinator Collection Dev. Cte. Tools Paper Folder/File Cabinet Log Renewal Renewal Notice Email/phone w/vendor/consortia Vendor Admin Sites Get Usage Stats Investigate Pricing Renew? Send Invoice & License Notify Vendor Yes/no Maybe SharePoint Meeting Minutes Get input from Liaison/ Fac Pay Invoice Verify Continued Access End Approve payment Voyager & Banner Database Acquisition “After” Workflow Vendor/ Agent eResource Collection Librarian Acquisitions Staff Administrative Coordinator Collection Dev. Cte. Log Renewal Renewal Notice Email/phone w/vendor/consortia Vendor Admin Sites SharePoint Master eResources Excel File Investigate Pricing Get Usage Stats Shared Network “N” Drive Get input from Liaison/ Fac Renew? Notify Vendor Send Invoice/ License License? No Pay Invoice Approve Payment Notify eResource Access Librarian Tools Yes/no SharePoint Meeting Minutes Yes Sign License Voyager & Banner Current Database Acquisition Tools Before.. After.. Current Database Tool - Sharepoint Current Database Tool - Sharepoint The “Electronic Resources” Spreadsheet – Over 170 licensed eResources tracked Current Database Tool - Sharepoint The “Electronic Resources” Spreadsheet – Over 170 licensed eResources tracked Current Database Tool - Sharepoint “The Sharepoint Spreadsheet” – Renewals Tab Current Database Tool “The N Drive” – eResources Folder Current Database Tool “The N Drive” – Usage Stats Folder Current Database Tool UStat Current Database Tool PHP-based Database of Databases Current Database Tool PHP-based Database of Databases Next Step Need a better TOOL to *Manage* the workflows we’ve developed. EKU is… 1) Developing a ticketing system using Footprints software to track Changes with journal titles Problem reports 2) Building an eResource Management tool using Drupal Desired Fields/Functionality: http://tinyurl.com/drupaldb Mockup: http://www.flickr.com/photos/kentbye/2053916246 Thank You! Kelly Smith Continuing Resources Team Leader Eastern Kentucky University Libraries [email protected]