Transcript Consol Training

Part - I
Elementary Console Training
Topics Covered
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Role of UTS console
Working map of UTS
Introduction to UTS connectivity
Area of Departments
UTS console utilities and their functionality
Method for problem solving and analyzing
Challenges with UTS
Practical on dumb terminal and thin client
Role of NWR UTS Console
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Monitoring
Trouble shooting
Maintenance
MIS Report
Co-ordination
Staff counseling and training.
MONITORING
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Working of locations
More counters needed
Generation of reports for location
Trouble shooting
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h/w failure
Application failure
Communication equipments failure
Power failure
Maintenance
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Taking regular back up of database for handling
emergencies/future reference
Addition/deletion of routes/terminals/users
Maintenance of database of each location
Testing of new features for release
Maintenance of h/w & communication equipments
MIS reports
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Generation of MIS reports
Making reports as required by management form
time to time
Co-ordination
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With maintenance agencies for h/w such as
printers,terminals,mux,modems etc.
With CRIS regarding generation of reports,
improvements required in application
Staff counseling and training
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Training of staff in handling h/w & other equipments
Training of staff of new location on application
Guiding staff having trouble in handling UTS
Working Map of UTS
S&T
CRIS
User
Electric
CMC
UTS Console
User
User
HCL
User
Spice.net
Other Departments
User
UTS connectivity
Router
User
Switch
T.S.
server
T.S.
Router
Switch
User
User
User
Area of Departments
CRIS
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(Smooth functioning of UTS application)
Reports ( Daily, Periodic, Monthly, MIS etc.)
Database ( Route online, location addition, station
addition)
System Admin ( Slow ticketing problem if network is
OK , system hanged etc.)
Thin Client (configuration, log corrupt, sql server not
connected, database corrupt, reports, synching, login
problem etc.)
Other Departments area
S &T responsible for Smooth functioning of
networking (Channel down, Channel Error, Mux,
Modem Problems etc.)
Electric responsible for power supply, UPS related
problems etc.
Spice.net responsible for hardware issues as
keyboard, printer, monitor etc.
HCL responsible for terminal server related issues
CMC responsible for thin clients hardware related
issues.
UTS Console utilities and their functioning
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utscon account
Details of Operator, terminal, location etc.
Reports(daily, Periodic, Monthly etc).
Practical on dumb terminal
utsmiswr account
NWR MIS report
Practical on dumb terminal
Method of problem solving
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Listen the problem properly
Note the problem completely
First of all analyze and solve the problem on own
end.
And then reporting the unsolved problem to concern
department
Tracing the reported problem
Preparing the document of unsolved problems and
hand over to reliever
Good communication
Challenges with UTS
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24x7 Monitoring of working of system for trouble
shooting.
Good networking and communication facility with
stand by channels.
Robust application providing continuous ticketing.
Thank You