Transcript CIO Spotlight - Digital Enablement Slide Deck

Digitally Enabling and
Empowering the Global
Enterprise
www.roq.co.uk
www.roq.co.uk
www.roq.co.uk
Your software should work properly.
Your software should work properly.
We make sure that it does.
We make sure that it does.
@ROQTALK
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Location, Location, Location
www.roq.co.uk
Your software should work properly.
We make sure that it does.
STRATEGIC SOFTWARE TESTING SOLUTIONS
Our Main Objective
“Half of the CEOs responding to Gartner’s 2016
Validate
CEO survey expect the industry
in which they
or
Insight
Share
will operate to be substantially
changed or
Change
unrecognizably transformed by digital by 2020”
www.roq.co.uk
Your software should work properly.
We make sure that it does.
STRATEGIC SOFTWARE TESTING SOLUTIONS
Software Quality is now a Strategic Imperative
Heightens Performance and
Drives Internal Efficiencies giving a Competitive Edge
Improves Reputation and
increases the number of Happy
and Loyal Customers you
serve
Supports Collaboration,
Enterprise Mobility and a more
Engaged and Empowered
Workforce
Is a catalyst for Digital
Transformation
initiatives
Make
Software
Work
www.roq.co.uk
Your software should work properly.
We make sure that it does.
STRATEGIC SOFTWARE TESTING SOLUTIONS
Software Programmes - The Status Quo
189%
31.1%
Average
Cost
Overrun
Cancelled
Projects
16.2%
On-Time
Completion
*Statistics from The World Quality Report 2016 – a survey of 1700 CIOs.
www.roq.co.uk
Your software should work properly.
We make sure that it does.
STRATEGIC SOFTWARE TESTING SOLUTIONS
British Airways
HSBC
NEST
Starbucks
Ministry of Justice
Digitally Enabling and
Empowering the Global
Enterprise
www.roq.co.uk
www.roq.co.uk
www.roq.co.uk
Your software should work properly.
Your software should work properly.
We make sure that it does.
We make sure that it does.
@ROQTALK
#ciospotlight
THE DIGITIZATION
OF ALL
INDUSTRIES:
WHAT DOES IT
MEAN?
PROFESSOR PETER KA WALEK
ALLIANCE MANCHESTER BUSINESS SCHOOL
UNIVERSITY OF MANCHESTER, UK
[email protected]
CONTENTS
1. Let’s start with traffic lights.
2. Digitization – it’s the software, stupid!
• Issues of software provenance and quality become paramount.
• New or extended partner relations (IT vendors are critical to your business)
• You might find Network Effects taking hold in some part of your business.
3. Examples of digitization in industry
• The automotive sector
• The financial sector
• Universities
4. Conclusion – a more software intensive future.
DRIVERS
1. Pricing – open source commoditizing many sectors
2. Cloud & competition over pricing
3. Chip speed/ Moore’s Law – of course
4. Big Data – more forms of data and more value in data (more sources too –
Internet of Things)
5. Artificial Intelligence – now well established
6. Distributed Ledgers – manifold applications e.g. supply chain, legal, payments
DRIVERS
Pricing – open source commoditizing many sectors
Cloud
Chip speed/ Moore’s Law
Big Data
Artificial Intelligence
Distributed Ledgers
Pace of change speeding up,
not slowing down.
Scope is broadening, not
narrowing.
NO BRAND TOO BIG TO BE
AFFECTED
NO BRAND TOO SMALL TO BE
AFFECTED
• Sales functions,
• Logistics,
• Retail platforms,
• Business intelligence,
• Payment platforms,
• Manufacture,
• Websites, etc
VIVEK WADHWA
Tech entrepreneur & professor.
The accelerationist view. (Washington Post article).
1. Anything that can be digitized will be.
2. Your job has a significant chance of being eliminated.
3. Life will be so affordable that survival won’t necessitate having a job.
4. Your fate and destiny will be in your own hands as never before.
5. The distinction between man and machine will become increasingly unclear.
NORDHAUS
• Famed Yale economist considered “accelerationist” view that the economy is
entering an era of rare or unprecedented growth.
• “an ever-increasing pace of improvements cascade through the economy”
• That this is due to computation and artificial intelligence.
• Find the case unproven, and “not near”.
• …. but at least this idea is now subject to serious scrutiny.
Now, those traffic
lights…..
Autonomous Intersections:: Constant Problem Solving
Through Unique Traffic Conditions.
AUTONOMOUS INTERSECTIONS
2. Digitization – it’s
software, stupid
Issues of software provenance and
quality become paramount.
New or extended partner relations (IT
vendors are critical to your business)
You might find Network Effects
taking hold in some part of your
business.
GERMAN STUDY
“Power is to the social sciences what energy is to
physics.”
Bertrand Russell.
IT AND POWER
Good control of IT is essential for an executive seeking to maintain
power in a business.
Good control of IT is essential to achieve Key Performance
Indicators KPI’s.
EFFECTS OF IT ON THE
ORGANIZATION
"…the ratio of CEO pay to average worker pay has increased from 70 in 1990 to 300 in 2005,
and much of this growth is linked with the greater use of IT….”
Brynjolfsson & McAfee, MIT, ‘Race Against the Machine’ 2011.
Why?
• Centralised decision-making – more information and more decisions at the top of the company.
• Standardised processes that can be centrally managed.
• Structural effects (including business networks, outsourcing, M&A)
“IT has changed traditional bureaucratic hierarchy. Now the executive can
know about everything … even my sales … even the number of trucks that
wait in a depot thousands of miles away. I do not rely on middle managers
and blah blah for these things. I am only limited by my time and the needs of
my sphere of influence. So I stay at the strategic level but then suddenly I
dive deep and take data from the system to know the operations. And I ask
tough questions. Then everyone knows that I can govern the operations even
when I am too busy to go there.”
3. Examples of
digitization in industry
AUTOMOTIVE SECTOR
Mapping
• Originally thought of as an enhancement to the car, it has become key.
• Biggest use of a satellite navigation system = best satellite navigation system.
• Google versus Tom Tom versus HERE
• Audi, BMW and Daimler spent $3bn to acquire HERE
• Playing catch-up?
AUTOMOTIVE SECTOR
Mapping leads to autonomous cars
• Google already has more than 2,102,047 miles of autonomous car road use
(September 2016).
• Tesla has more than 100,000,000 miles of Autopilot use.
• Systems get better with every mile of use (Artificial Intelligence).
• Will transform automotive from product to service market.
FINANCIAL SECTOR
Antony Jenkins, former CEO of Barclays Bank “I believe that in twenty years time,
we may not need banks at all” (BBC, 2016).
Analysis of three technologies.
1. Peer-to-peer lending, which is a form of matching market and likely to
continue to improve with the development of increasingly intelligent
computing. Funding Circle, Lending Club and Zopa are examples.
2. Online (sometimes foreign) exchange which is a form of disintermediating
ledger. Again, the technology will develop through increasing network
externalities and the acquisition of greater data will drive greater intelligence.
3. Distributed public ledger technology (DLT), that enables secure and
transparent transactions of many types (e.g. financial, legal) without the
involvement of a third-party.
UNIVERSITY SECTOR
In 2014, one third of college students in degree-granting U.S.
institutions took at least one course online
Online initiatives include
edX, a partnership of Harvard University and MIT;
Coursera university consortium;
Udacity, a Stanford spin-out.
Very amenable to network externalities and the founders of
Coursera and Udacity were all AI professors.
4. Conclusion – a more
software intensive future
Pace of change speeding up, not slowing down.
Scope is broadening, not narrowing.
• Issues of software provenance and quality become paramount.
• New or extended partner relations (IT vendors are critical to your business)
• You might find Network Effects taking hold in some part of your business.
It is a new challenge.
There is data, this is not hype.
More technological business, more software-intensive business, these are key.
Functionality
Quality
Governance
Business Model Innovation – maybe jargon, but useful at this time.
Digitally Enabling and
Empowering the Global
Enterprise
www.roq.co.uk
www.roq.co.uk
www.roq.co.uk
Your software should work properly.
Your software should work properly.
We make sure that it does.
We make sure that it does.
@ROQTALK
#ciospotlight
WE MAKE MANY OF THE
WORLD’S FAVOURITE
BRANDS
POSITIVE
SOCIAL
IMPACT
OUR VISION
DOUBLE THE
BUSINESS
TO DOUBLE THE SIZE
OF OUR BUSINESS,
WHILST REDUCING
OUR ENVIRONMENTAL
FOOTPRINT AND
REDUCE
ENVIRONMENTAL
FOOTPRINT
INCREASING OUR POSITIVE
SOCIAL IMPACT
OUR LIVES ARE MADE OF TIME & ENERGY
AND LEADERS & EMPLOYEES WANT MORE
#SUPERPOWER: SAVE EMPLOYEE TIME & FOCUS ENERGY
THROUGH DIGITAL, SOCIAL & MOBILE PLATFORMS
ENGAGEMENT
• Higher levels of employee engagement with Unilever’s strategy and performance
• Empowering social conversation - connecting leaders, followers and communities
• Access on any device, anywhere
PRODUCTIVITY
• Saving time, enabling employees to do their daily tasks and find information faster
• Employee-driven personalisation of services balanced with need-to-know strategy
SIMPLIFICATION
•
Saving employee energy and fostering wellbeing
•
Simplified users journeys with intuitive experiences
#SUPERPOWER: FASTER + ACCESSIBLE + CHOICE = FRICTION
THROUGH MODERN CLOUD PLATFORMS AND DEVICES
Current:
Digital Delivers:
#SUPERPOWER : SOCIAL WAYS OF WORKING
THROUGH INTEGRATED MOBILE APPS
My
Approvals
Ideas
Agent
News
Workplace
Everyday
Actions
WHAT UNILEVER EMPLOYEES ARE
SAYING ALREADY
+27%
SATISFACTION UPLIFT - (Past 24 Months)
•
•
•
•
•
•
•
MORE MOBILE
BETTER SUPPORT
NEWER FASTER DEVICES
CHOICE
INTERGRATED
BETTER DESIGN
MORE SOCIAL
THE DIGITAL ROADMAP 2016 & 2017
STAGE 1
Your Digital Workplace
STAGE 2
Simpler Meetings in the Cloud
STAGE 3
Your E-mail & Files in the Cloud
• Your news & information accessible
anywhere
• Join meetings from any device
• Access from any device, anywhere
• Desktop access to new Salesforce Apps
• No need to dial-in to audio
• Larger Inbox and Smarter Rules
• Best desk-to-desk video
• Pick-up your files where you left off across
devices
• Discover people & information faster
• Office apps on any device
• Your Team Files in the Cloud
• Quicker and easier meetings
• Offline working & Easier External Sharing
WHAT DIGITAL LEADERS ARE
SAYING ABOUT DIGITAL EMPLOYEE
“Wow wow wow wow
Wow”
Marc Benioff CEO Salesforce,
WHAT DIGITAL LEADERS ARE
SAYING ABOUT DIGITAL EMPLOYEE
Where you Unilever are heading with Digital
Employee technology resonates with me… You
are heading in exactly right direction
Satya Nadella - CEO Microsoft
Digitally Enabling and
Empowering the Global
Enterprise
www.roq.co.uk
www.roq.co.uk
www.roq.co.uk
Your software should work properly.
Your software should work properly.
We make sure that it does.
We make sure that it does.
@ROQTALK
#ciospotlight