Transcript final presentation

Offshore Tele Marketing
Call Biz Center
By : Muhammad R. Javed
Karun Gurung
What is Tele Marketing?
–
Marketing while using a
Telecommunication medium.
What is Offshore Tele Marketing?
– Marketing initiated from Offshore Sites using
specialized Telecommunication medium.
What is specialized medium?
– Special tools or equipments used for offshore
telemarketing in order to reduce
Telecommunication costs.
Types of Tele Marketing.
Inbound Marketing /Outbound
Marketing
Inbound Tele Marketing
Receives Inbound calls in the result
of different marketing campaigns
mentioning toll free number for
consumers to call back.
Outbound Tele Marketing
Dials out numbers for the customers
provided in the list
Requirements for an Outbound
Call Center
Physical Location
VOIP Equipment for Telecommunication
setup
IT equipment
Proper Product And Customer
Service Training
Physical Location And Setup
Physical Location can be chosen by
contacting local real estate dealers
But must meet the these
requirements:Availability of DSL or High Speed
Internet
Availability of phone lines
Physical Location And Setup (cont)
Should not have any kind of
electricity outage in that area
Location must be easily accessible by
using public transport
Which Country Should Be
Chosen For Setup?
We Will Choose City of Lahore (Heart of
Pakistan and City of Colleges), Pakistan
WHY?
Because Cheap Labor
Availability of Quality and Talented
agents
Tax Exempted For Call Centers Until
2020
Rules and Regulations For TeleMarketing
Do Not Call List (DNC)
– We need to buy DNC scrubbed Leads (List of
Phone Numbers).
Do Not Call States
– There are Eight states in DNC list called Do Not
Call States means it is illegal to call as a
telemarketer in order to promote the product
in those States.
Rules and Regulations For Tele
Marketing (Cont)
Do not Call on Public Holidays and
Sunday's
Do Not Call before 9:00 AM and after
6:00 PM
How We Are Going To Work?
1. Need an affiliation from any
Authorized Retailer (OE Retailer) so
that we can generate sales and get
paid commissions
2. Need to know the target based
commission structure from that
Retailer that being offered to call
centers
How We Are Going To Work?
(Cont)
3. We will be provided with Login ID
and Password to enter customers
data online and schedule an
installation date at customers
convenience.
4. Then installations will be taken
place and activated on the
scheduled dates
How We Are Going To Work?
(Cont)
5.We will be paid bi-weekly on the
number of installations done during a
specific period of time.
Initial Expenditures…
Sr. No
Description
Amount
1
Physical Location (Rent &
Deposit)
$3000+$850
=$3850
2
Computers And Office Furniture
Cost
$8000
3
Telecommunication Setup & Leads
$5000+$2500
=$7500
4
Initial Funds to Run Setup
$10000
Grand Total
$29350
Initial Monthly Expenses…
Sr. No
Description
Amount
1
Rent for Location
$850
2
Estimated Utilities Bills
(Electric+Phones+Internet)
$2500
3
Telecommunication Charges+ Leads
$1500
4
Salaries And Commissions for 20
Agents+ Trainer and 2 supervisors
$4000+$500+
$600=$5100
5
Miscellaneous Expense (For Agents And
Supervisors Incentives & Other Misc)
$1500
Grand Total Per Month Expenses
$11450
Flow chart for Offshore
Telemarketting
Retailor for out sourcing
Contact through a retailor
Get our own Retailor ship
Flowchart for Offshore
Telemarketing
Offshore Telemarketing
Requirements
Location
Telecom Equipments
Training
Call Center Flow Chart
Products or goods to be sold
Retailer
CEO
Supervisor
agent
Customer
Customer
agent
customer
agent
customer
Total Per Month Revenue
20 agents can generate 6 average
sales per day
In 26 Working days average sales
can be 150
Each sale has average commission
$160
So average Revenue Per Month will
be $24000 means $12450 Net Profit
Need to Make More Money?
By Encouraging our Agents and
Supervisors by Offering them Instant
Gifts or Monthly Based Performance
Incentives
We can Increase $100 commission
per sale as well….
How Can We Do That?
By having our own Retailer ship We
can save more Money
Little Bit More Investment..
Approximately $5000 More can help
to make $260 per sale Instead of
$160 per sale
Means $39000 each month
Net Profit $27550 Net..
How Can We Become a
Retailer?
Just Need a Physical commercial
location Within United States
Sales Tax Permit Issued By the Local
State Government
A Valid U.S Bank Account for Direct
Deposits
Must have at least Business Liability
Insurance
Takes about 6 to 10 weeks to get
approved
Risk?
No risk is involved
Just there is a charge back period of
6 months for each sale
Possibility is just less than 5%
THANK YOU
QUESTIONS?