Transcript Sample Content Slides

Simplifying
the way Business
works
Our Services Capabilities – Europe
May 16th 2013
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Our Services Capability - Europe
Communication and Marketing Services
Customer Care Solutions
Document Transaction Processing Services
Finance and Accounting Services
Human Resource Services
Information Technology Outsourcing
Managed Print Services
Transportation Solutions
Our Service and Data Centres
Our service and data centres serve national and global organisations that
entrust their business functions to us. We deliver on their behalf, every day,
24 hours a day.
Business process outsourcing
Business process and
IT outsourcing
Managed print and communication
and marketing services
Customer business process outsourcing
3
July 17, 2015
Xerox Internal Use Only
Communication
and Marketing Services
Attracting new customers and keeping them coming back
can seem like a fine art. Especially when the processes that
underlie critical communications are entrenched in the past.
We improve quality and flexibility to help
you do more with less
Free up time
& budget
Improve quality
& flexibility
Do more
with less
Marketing and
communications
Product and after-sale
materials
Procurement, operations
& customer service
• Point-of-sale materials for
retail and consumer goods
• Technical publications
• Forms, leaflets, information
packs, stationery
• Digital and print product
marketing for banks and
insurance companies
• Product catalogues
• More personalised brand
campaigns
• Language services
• Customer-statements, bills,
policies, contracts
Customer Care
Solutions
It’s not easy to get your customer service mix just right,
especially when you have to keep a constant eye on costs.
We can help you improve productivity, efficiency
and customer retention at every touch point
We’ve got you covered
• Over 46,000 customer care agents
• 30 languages supported
• 175 Customer care centres
• More than 20 years experience in customer care
In today’s competitive electronics
industry, a reliable and flexible
partner is needed more than ever
to keep ahead in this hectic
environment.
“
“
Joris Verhoeff,
Manager Customer Contacts, Samsung Electronics
We can help you improve productivity, efficiency
and customer retention at every touch point
Drive more value from your relationships
Loyalty
CRM
Analytics
Customer
Acquisition
Globalisation
Back
Office
Sales
Social CRM
Customer
Care
Multi-Channel
Innovation
Communication
Engineering
Document Transaction
Processing Services
Fluctuating volumes, out of control costs and multiple
processes may be a nightmare to you but we love them.
We’ll help you process documents more quickly,
accurately and more cost-effectively
Capture
Transaction Processing
Transform
Store
Deliver
We’ll typically save you 20-30%, as well as helping you deliver
better service.
Finance and
Accounting Services
Multiple language and regulatory requirements, limited
headcount, and pressure to cut costs: European CFOs
have a lot to contend with. We make it easier to deliver.
We help organisations large and small to deliver better
results through their finance and accounting activities
Financial
planning
& analysis
Accounting,
Closing & reporting
Treasury & payroll
Order-to-cash
Procure-to-pay
Human Resource
Services
The connection between business performance and great
talent demands new ways to attract, develop, motivate,
retain and reward people.
Let us help you drive performance
through people
Improving the experience of HR:
• Acquiring, developing, compensating, and supporting talent
• Improving employee engagement by simplifying and improving benefit
and reward schemes
• Nurturing talent without having to invest in in-house learning resources
and systems
• Developing overall HR strategies to effectively deploy and manage workforces.
Information Technology
Services
If you’re spending too much of your IT budget just keeping the
lights on or firefighting, rather than innovating and supporting
new ways of working, we can help.
Helping your IT team keep pace and deliver
strategic value
IT consulting services
giving you the confidence to make the
right IT investment decisions.
IT outsourcing
better reliability, flexibility and scalability
than you can achieve in-house.
Application services
ensuring that your people have the tools
they need, simply and cost effectively.
Technology solutions
making technologies like cloud
infrastructure, data de-duplication and
virtualisation an asset to your business.
Transportation
Services
Transportation infrastructures are the backbone of
economies. The stakes are high.
We help move people and products more
quickly, smoothly and flexibly around the world
Parking - looking for parking
is 30% of traffic
Public Transport –
convenience and lower cost
Pay by phone or card
Open fare
Add additional time remotely
Travel with a contactless card
Mobile parking app
Smartbus
Pinpoint available parking
Real-time electronic signs and apps
Airport check-in
Automatic licence plate recognition
Tolling - congestion costs
billions
Data Analytics - real-time
route adjustments
Heat maps
Electric tolling
Understand behaviour and identify
trends
Tolls are collected at highway speed
Dynamic pricing algorithms
HOT lanes
Adjust the cost to influence demand
Adjust prices to keep traffic flowing
Fleet Management
Tracking systems enable detours
We help move people and products more
quickly, smoothly and flexibly around the world
Keeping your customers moving:
• More than 100 million tickets processed daily
• 37 billion transit transactions annually
• $4 billion toll collection annually
• 20 customer service centres